JPMorganChase · 1 month ago
Senior Product Associate, CX Technologist-Payments
4 Chase Metrotech Ctr, Brooklyn, NY, 11245, US
Full-time
Onsite
Mid, Senior Level
$100K/yr - $150K/yr
3+ years expJPMorganChase is seeking a Senior Product Associate, CX Technologist in Merchant Services Commercialization. This role involves innovating new product offerings, managing the product life cycle, and ensuring exceptional client experiences through collaboration with cross-functional teams.
Asset ManagementBankingFinancial Services
Responsibilities
Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Design end to end experience merging the digital and technical journeys based on client profile and workflow
Create and design unified dashboards for internal and external consumption that track client implementations
Align KPI’s across Product Solution Specialists and the Partner teams measuring things like NPS, CSAT, onboarding times, etc
Qualification
Required
3+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience leading cross-functional projects and driving alignment and results
Preferred
Demonstrated prior experience working in a highly matrixed, complex organization
Prior experience in financial services or an understanding regulatory complexity within the industry
Proficiency in technical documentation and integration surfaces with a focus on customer success
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2026-01-13
2026-01-08
Crunchbase News
2026-01-08
Company data provided by crunchbase