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Ecumen · 7 hours ago

Director - Campus Operations

Shoreview, MN

Full-time

Hybrid

Director/Executive

$155K/yr - $175K/yr

7+ years exp

Ecumen is a leading nonprofit senior living provider committed to advocating for older adults through exceptional housing, compassionate healthcare, and innovative services. The Director – Campus Operations is responsible for planning, developing, and directing operational initiatives and actions that support the organization's mission and strategic plan, overseeing the performance of assigned communities.

Health CareHome Health CareMedical Device

Growth Opportunities

Responsibilities

Monitors internal metrics and goals for annual operating and capital budgets, strategic business plans, and marketing plans in compliance with Ecumen’s goals and expectations. Monitors communities’ performance against these objectives and leads teams in improvement against various benchmarks

Responsible for monitoring operational customer service culture across assigned communities and assisting communities and Operations leaders in creating strategies and initiatives to improve customer satisfaction

Hires, develops, mentors, coaches, and retains key leaders by creating an environment that reflects Ecumen’s vision and values while striving for excellence. Promotes a culture where team members are engaged, empowered, and accountable to our shared outcomes and goals, and positions Ecumen to be an employer of choice

Provides guidance to improve team member engagement across assigned communities. Analyzes team member engagement and assists communities and Operations leaders to create and implement strategies to improve team member engagement and retention

Collaborates with clinical and people teams to monitor and analyze clinical and operational outcomes at communities. Partners with leadership to create strategies and implement initiatives that improve Ecumen’s delivery of care

Implements and stabilizes operational initiatives including partnering with cross-functional teams in project planning to ensure efficient and quality operational guidelines are established

Monitors business climate for healthcare trends and regulations. Educates, advocates, and informs leaders as needed

Partners with the Mission Advancement teams to educate communities on how to identify potential donors and assists in fostering those relationships

Qualification

Licensed Nursing Home AdministratorLicensed Assisted Living DirectorHealthcare administrationFinancial managementMulti-site operations managementHealthcare regulations knowledgeMicrosoft Office SuiteEffective communicationLeadership experienceProject management