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USAJOBS · 1 month ago

IT SPECIALIST (PC TECHNICIAN) NF3

Quantico, Virginia, USA

Full-time

Onsite

Entry Level

$45K/yr - $55K/yr

3+ years exp

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! The IT Specialist (PC Technician) will independently install, maintain, and troubleshoot computer hardware and software, providing support to users and ensuring the reliability of various applications.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Independently installs and maintains computer related hardware and software and troubleshoots system problems in support of various Semper Fit & Exchange Services application programs that affect accuracy, reliability, acceptability and timeliness of final work products

Provides analysis and troubleshooting support to users and supports IT Specialists in program analysis, design, development, testing and implementation for applications

Installs, maintains and troubleshoots PC / LAN hardware to include: CPU's, monitors, printers, LAN cabling, modems, laptops, switches, hubs, UPS's, keyboards, mice and other hardware devices

Provides analysis and troubleshooting support to users, staff and field personnel on PC / LAN software to include: MS Windows, Outlook, MS Office, VPNs, Dialup and other software applications

Maintains and tracks asset inventories

Maintains and tracks software library

Creates and maintains Standard Operating Procedures documentation and how to guides

Maintains and updates call center ticket tracking software knowledge base and other related documentation

Creates and administers Active Directory user and email accounts

Provides end user PC / LAN hardware and software support through telephone, email and desk side support utilizing a call center ticket request

Creates and maintains image library

Unpacks, configures and deploys PCs

Installs and configures Blackberry and other PDA¿s

Maintains and distributes mobile computing library

Maintains and distributes projectors

Provides backup and restores operations on user directories

Maintains and supports printers

Initiates contact with internal support groups, commands, field personnel, outside vendors and others for problem identification and resolution

Provides World Class Customer Service with an emphasis on courtesy

Assists customers and communicates positively in a friendly manner

Asks questions to determine, verify and solve problems

Checks for satisfaction on the quality of goods and services

Takes action to solve problems quickly

Alerts the higher-level supervisor, or proper point of contact for help when problems arise

Adheres to safety regulations and standards

Observes safe work procedures

Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment

May work a fluctuating work schedule to complete work assignments outside of the typical workweek and work hours in a 365-day, 24-hour, 7 day a week, rotating shift environment

This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance

Qualification

PC/LAN troubleshootingActive DirectoryA+ CertificationSecurity CertificationMS WindowsMS Office SuiteCustomer serviceInterpersonal skillsVerbal communicationWritten communication

Required

Bachelor's Degree from an accredited college or university in Computer Science, Information Technology or a related field appropriate to work of the position, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR three years of relevant computer support experience preferably in a call center or helpdesk environment that demonstrates knowledge of network technologies and concepts

Ability to demonstrate and discuss knowledge of personal computers, operating systems, network technologies and concepts

Strong PC / LAN hardware and software troubleshooting skills

Knowledge of PC / LAN hardware

Must have A+, Security and Certification or ability to obtain within eleven months

Familiarity with MS Operating Systems and Office Suite and knowledge of ADP equipment, Active Directory, Windows 2000 / XP operating systems, DOS, Outlook, and other standard PC hardware and software

Skill to communicate effectively verbally and in writing, and to make necessary troubleshooting decisions

Exceptional customer service and interpersonal skills