NEOGOV · 2 months ago
Outreach Systems Specialist
Outreach Center - East Moline, IL
Full-time
Onsite
New Grad, Entry Level
$37K/yr - $37K/yrNEOGOV is seeking an Outreach Systems Specialist at Black Hawk College. This role involves providing support for Student Information Systems (SIS), troubleshooting issues, and training users, while managing various administrative tasks related to course and student records.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Provides Student Information Systems (SIS) support for PaCE, Adult Education (AE), and the Business Training Center (BTC) by analyzing/resolving system issues, monitoring the LMC, submitting work tickets when needed, following up on those tickets, establishing SIS rights and permissions, and updating procedures or creating new procedures as needed
Builds and maintains class IDs/CRNs in the SIS and assists BTC if they are unable to perform the task
Maintains working knowledge of SIS and stays up to date on system releases made by SIS vendors; testing new releases and implementation of new system features and fixes
Enters and verifies course/class section data, tuition/lab fees, and calculates credit hours, works with the college on term setup, and builds/maintains various codes
When directed, cancels class or makes changes to a class in SIS
Trains/updates current and new users on SIS and updates procedures/documentation when needed
Manages cash/check refund process for PaCE students and communicates to Finance Department
Writes and runs SQL reports as well as reports from SIS
Manages duplicate student record corrections for PaCE, BTC, and AE and consolidates household or learner profile accounts
Maintains current Illinois Community College Board (ICCB) approved PaCE, AE, and BTC course files
Performs College for Kids (CFK) functions including but not limited to building/maintaining class IDs, analyzing/modifying data in SIS, entering grades, printing confirmations, schedules, and various reports, submitting student refunds (cash/check), and verifying enrollment count
Maintains the retention and disposal processes for records management for PaCE
Processes requests to PaCE for enrollment verification and grade reports after receiving appropriate paperwork
Serves as backup for the Accounting Specialist III
Represents PaCE, AE and BTC on Banner Support Group and the Business Continuity Plan Group for PaCE and AE
Assists with Registration Specialist-Student Support duties
Creates/maintains department forms as needed
Assists with CE/CEU record/file maintenance
Collaborates with college departments to maintain the integrity of data within the SIS
Represents the PaCE Department at community/college events
Performs other job-related duties as assigned
Qualification
Required
Associate's degree required with a minimum of 24 college credit hours of computer-related coursework
Proficiency in at least one programming language required
Experience with Microsoft office programs required
Strong written and verbal communication skills required
Experience working with an integrated SIS
Above average organizational, attention to detail, and analytical skills required
Demonstrated self-starter and technical problem-solving abilities required
Preferred
SQL preferred
Benefits
Medical
Prescription Drug Plan
Mail Order Pharmacy
Dental
Vision
Basic Life Insurance
Tuition Waiver
Employee Assistance Program
Long-Term Disability
Flexible Spending Account (FSA)/Dependent Care Account (DCA)
Paid Holidays
Sick Leave
Vacation
Personal Days
State University Retirement System of Illinois (SURS)
Optional 403b Tax-Deferred Investment Program
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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