Cushman & Wakefield · 1 day ago
Director of Operations
Creve Coeur, MO
Full-time
Hybrid
Director/Executive
$162K/yr - $190K/yr
10+ years expCushman & Wakefield is a leading provider of real estate services, and they are seeking a Director of Operations to provide strategic and operational leadership for their industrial maintenance program. This role will oversee multi-site teams responsible for the maintenance and reliability of automated material handling equipment in manufacturing and fulfillment environments.
CommercialCommercial Real EstateConsultingLeasingLegalProperty Management
Responsibilities
Manage and oversee day-to-day industrial maintenance operations across multiple fulfillment and sortation facilities
Ensure high performance in PM/PdM programs, conveyor and robotics maintenance, troubleshooting, and automation reliability
Conduct regular onsite visits, technical assessments, and audits to evaluate maintenance execution, uptime performance, and technician skill levels
Ensure consistent use of standardized work processes, CMMS/EAM systems, safety procedures, and maintenance playbooks across all sites
Lead operational readiness for new site start-ups, transitions, and expansions—including staffing, onboarding, equipment readiness, and process implementation
Remain current on emerging technologies within automation, controls, robotics, and industrial maintenance practices; cascade updates to the field teams
Maintain strong relationships with onsite engineering, operations, and reliability partners to ensure alignment on goals and expectations
Serve as the senior point of contact for all operational and service delivery discussions with leadership
Maintain high client satisfaction by delivering reliable service, transparent reporting, and responsive issue resolution
Partner with Business Development on renewals, expansions, and special project opportunities within the network
Collaborate with regional and national leadership to align operational strategies with account-wide goals
Manage multi-site budgets, including labor, materials, spare parts, contracts, and vendor services
Monitor operational KPIs such as uptime, downtime reduction, PM compliance, technician productivity, and cost-per-unit
Utilize dashboards, CMMS data, and monthly financial reviews to ensure performance targets are achieved
Oversee purchasing and inventory processes to ensure proper controls and cost efficiency
Maintain strong oversight of receivables, labor management, overtime, and cost-containment initiatives
Lead a team of Maintenance Managers, Senior Maintenance Managers, Area Managers, and Reliability leaders across the network
Oversee recruiting, selection, and onboarding of exempt and non-exempt maintenance and technical staff
Develop succession plans, career paths, and training programs for field teams across multiple skill levels (robotics techs, controls techs, maintenance managers, etc.)
Coach and mentor leaders to build strong operational bench strength and technical capability
Support employee relations, performance management, and (where applicable) union-related processes
Ensure all technicians receive required safety, technical, and CMMS training
Champion a culture of safety within all facilities under your oversight
Ensure implementation and continuous improvement of safety programs, hazard reporting, LOTO procedures, JSAs, and compliance activities
Oversee incident management, root cause analysis, and corrective actions in partnership with HSSE and Risk teams
Track safety KPIs and ensure operational leaders are consistently coaching and reinforcing safe behaviors
Complete special projects or directives from senior leadership
Support operational excellence initiatives and cross-functional projects across the broader C&W Services network
Qualification
Required
10+ years of experience in industrial maintenance, manufacturing, distribution, automation, or facilities engineering
7+ years of multi-site management experience leading maintenance, MHE, or robotics operations in large-scale environments
Strong understanding of conveyors, robotics, PLCs, mechanical/electrical systems, and preventive/predictive maintenance
Experience managing large, geographically dispersed teams
Strong leadership, communication, and relationship-building skills
Demonstrated ability to drive uptime improvements and operational efficiencies
Proficient in CMMS/EAM systems, maintenance scheduling, technical reporting, and KPI dashboards
Strong customer service orientation and client partnership capabilities
Financial acumen, including budgeting, forecasting, and cost management
Ability to travel 50–70% nationally to manufacturing and fulfillment facilities
Preferred
BA/BS degree in Business Management, Engineering, Industrial Technology, or related field preferred
Amazon experience strongly preferred
Benefits
Health, vision, and dental insurance
Flexible spending accounts
Health savings accounts
Retirement savings plans
Life, and disability insurance programs
Paid and unpaid time away from work
Company
Cushman & Wakefield
Cushman & Wakefield is a real estate services firm that offers retail investment, energy management, and property services.
10001+ employees
H1B Sponsorship
Cushman & Wakefield has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (2)
2022 (6)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$734.8MKey Investors
GreystoneCitizens BankVanke
2023-10-10Post Ipo Debt· $223.8M
2023-08-08Post Ipo Debt· $400M
2022-10-13Post Ipo Debt· $27.3M
Leadership Team
Matthew Bouw
CEO Asia Pacific & EMEA
Michelle M. MacKay
CEO
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