ActioNet, Inc. · 1 month ago
Tier 2 - Jr. MAC Specialist
Washington, DC
Full-time
Onsite
New Grad, Entry LevelActioNet, Inc. is a woman-owned IT Solutions Provider with over 25 years of experience in delivering quality IT services. The Tier 2 - Jr. MAC Specialist role focuses on providing support for macOS devices and applications, ensuring smooth integration with enterprise services and assisting end users with technical needs.
AssociationConsultingCRMGovernmentInformation ServicesInformation Technology
Responsibilities
Perform macOS troubleshooting for hardware, software, and connectivity issues
Support Apple-based applications, system updates, and user configurations
Assist with device provisioning, imaging, and deployment using MDM tools
Manage user accounts, permissions, and profiles in enterprise environments
Document incidents, resolutions, and procedures in the ticketing system
Support integration with enterprise services such as VPN, email, and printers
Provide customer service and end-user training as needed
Escalate unresolved issues to senior staff or Tier 3 support
Maintain knowledge of macOS system preferences, Finder, Terminal, and software installation
Troubleshoot basic networking issues including WLAN and VPN
Use enterprise ticketing systems such as ServiceNow to manage work
Follow established procedures and escalate issues appropriately
Utilize MDM tools (Jamf, Intune) when applicable
Support Apple Business Manager (ABM) processes
Apply knowledge of Active Directory or SSO integration with Mac systems
Qualification
Required
Perform macOS troubleshooting for hardware, software, and connectivity issues
Support Apple-based applications, system updates, and user configurations
Assist with device provisioning, imaging, and deployment using MDM tools
Manage user accounts, permissions, and profiles in enterprise environments
Document incidents, resolutions, and procedures in the ticketing system
Support integration with enterprise services such as VPN, email, and printers
Provide customer service and end-user training as needed
Escalate unresolved issues to senior staff or Tier 3 support
Maintain knowledge of macOS system preferences, Finder, Terminal, and software installation
Troubleshoot basic networking issues including WLAN and VPN
Use enterprise ticketing systems such as ServiceNow to manage work
Follow established procedures and escalate issues appropriately
Utilize MDM tools (Jamf, Intune) when applicable
Support Apple Business Manager (ABM) processes
Apply knowledge of Active Directory or SSO integration with Mac systems
Preferred
ITIL Foundation Certification or equivalent service delivery training
CompTIA A+, Network+, or Microsoft certifications (MD-100/MD-101)
Experience supporting cloud-based productivity and collaboration tools such as Microsoft Teams and Zoom
Knowledge of security practices and handling of sensitive but unclassified (SBU) information
Experience supporting Apple macOS environments and Apple MDM platforms such as Jamf or Apple Business Manager
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
Company
ActioNet, Inc.
ActioNet, Inc., headquartered in Vienna, Virginia, is a CMMI®-DEV Level 4, CMMI®-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Cloud-based Solutions, Cyber Security and Agile Software Engineering.
Founded in 1998
1001-5000 employees
H1B Sponsorship
ActioNet, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (5)
2021 (3)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Ashley Chen
Founder & CEO
Recent News
Washington Technology
2025-12-12
Company data provided by crunchbase