ArmorCode Inc. · 1 month ago
Solutions Architect - Customer Success
United States
Full-time
Remote
Senior Level
6+ years expArmorCode is on a mission to supercharge security teams with a new independent governance approach to reduce risk and burn down critical security technical debt. The Solutions Architect - Customer Success role blends technical expertise, advisory, and solution architecture to ensure customers derive maximum value from the platform by guiding them in designing optimal solution configurations and integrating with existing security tools.
Cyber SecurityInformation TechnologyNetwork SecuritySoftware
Responsibilities
Act as the primary technical advisor during onboarding, working with security, DevOps, IT, and risk management teams to understand their workflows and risk posture
Engage with customers to understand their security maturity and key use cases. Identify the specific needs of different personas and ensure a prioritized roadmap is created for quick wins and meeting the expectations of the key stakeholders to drive early adoption
Define key success metrics
Analyze customer environments and recommend appropriate hierarchies, policies, and configurations to align with their security objectives.Design and recommend optimal configurations for ASPM/RBVM aligned with enterprise security frameworks
Provide best practice recommendations for policy creation, role-based access control, and reporting
Provide guidance on integrating the platform into their existing security stack (SIEMs, ticketing systems, asset management tools, cloud security tools), and DevSecOps workflows
At the end of the implementation, conduct workshops and training sessions for different teams to drive adoption and best practices
Gather feedback from customers to improve the onboarding process and collaborate with Product and Engineering teams to enhance platform capabilities
Act as a liaison between product and customers to provide feedback for feature enhancements captured during onboarding
Conduct an annual security posture and adoption audit, evaluating platform usage, security improvements, and best practices alignment. Provide strategic recommendations to enhance adoption, automate workflows, and optimize risk management strategies
Qualification
Required
6+ years of experience in a technical customer-facing role such as Solution Engineer, Implementation Consultant, or Customer Success Engineer
Strong understanding of security concepts, including vulnerability management, DevSecOps, and enterprise security frameworks
Experience with security tools (SIEM, ticketing systems, cloud security, RBVM, ASPM, etc.) and integrating them into customer ecosystems
Excellent communication and presentation skills; able to explain complex technical topics to diverse audiences
Customer-first mindset with a focus on delivering measurable value and long-term success
Preferred
Proficiency in scripting or automation tools is a plus (e.g., Python, PowerShell, or CI/CD tooling)
Benefits
Career Growth Opportunities: We believe in promoting from within and provide career progression paths, enabling our employees to advance in their careers
Work-Life Balance: We understand the importance of a healthy work-life balance, offering flexible hours and remote work options to promote a sustainable lifestyle
Unlimited PTO: We offer unlimited paid time off policy to ensure employees can take care of their personal needs and recharge
Collaborative Environment: Our company fosters a collaborative and inclusive workplace culture, where employees can collaborate and learn from each other's experiences.
Employee Recognition: We value and recognize the contributions of our team members through awards, employee of the month programs, and other forms of acknowledgment.
Competitive Compensation: We offer competitive salaries and performance-based bonuses, recognizing and rewarding the hard work and dedication of our team
Comprehensive Benefits: Our benefits package includes health, dental, and vision insurance to support the overall well-being of our employees
Diversity and Inclusion: We are committed to diversity and inclusion, striving to create an environment where all employees feel valued, respected, and empowered
Company
ArmorCode Inc.
ArmorCode is redefining security governance in the AI era as the independent control plane for software and infrastructure security.
51-200 employees
H1B Sponsorship
ArmorCode Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$65MKey Investors
Highland Capital PartnersBallistic VenturesCervin Ventures
2023-12-04Series B· $40M
2022-11-16Series A· $14M
2022-01-25Seed· $8M
Leadership Team
Nikhil Gupta
Founder & CEO (We are Hiring!!)
Recent News
Business Wire
2025-09-10
2025-07-01
Company data provided by crunchbase