Montefiore Einstein Technology · 1 month ago
Senior Manager Training & Quality
555 South Broadway
Full-time
Onsite
Senior Level
$85K/yr - $106K/yr
5+ years expMontefiore Einstein Technology is a leading healthcare organization, and they are seeking a Senior Manager of Revenue Cycle Training and Quality. This role is responsible for leading the strategy, development, and execution of a comprehensive training and quality program to support all aspects of the Hospital and Professional Revenue Cycle.
Information Technology & Services
Responsibilities
Lead the design, implementation, and evaluation of comprehensive training programs across all areas of the Revenue Cycle
Oversee the development of onboarding curricula, role-specific training, and continuing education programs, and ensures training materials (user guides, job aids, e-learning modules, workflows) are accurate, up-to-date, and aligned with organizational standards
Development and maintenance of a platform to host and share department specific training and workflow support materials and references
Maintain and enhance the certification program for trainers and ensure instructional consistency across the team
Oversee the process for facilitating Revenue Cycle end user system access after completion of formal training and ensure a smooth and streamlined process by collaborating with Montefiore IT and the Vendor Management Office
Direct quality review activities to assess process compliance, data integrity, and adherence to payer/regulatory requirements
Establish quality benchmarks and metrics to measure compliance and quality outcomes
Develop feedback mechanisms to ensure findings from quality reviews inform ongoing training improvements
Manage, mentor, and develop a team of training and quality professionals, fostering professional growth and accountability
Partner with Revenue Cycle leaders, Montefiore IT, Compliance, and Human Resources to align training and quality initiatives with strategic priorities
Represent the Revenue Cycle Training & Quality function in organizational committees, workgroups, and initiatives
Monitor emerging trends, regulatory changes, and system upgrades to ensure training and quality programs remain current and effective
Provide regular reporting and analysis to executive leadership on training effectiveness, quality review results, and workforce readiness
Drive a culture of continuous improvement by promoting innovation, accountability, and operational excellence
Serve as a backup trainer when needed, directly leading training sessions or workshops in the absence of training staff to ensure continuity of education and onboarding
Qualification
Required
Bachelors Degree in Healthcare / Business Administration, Education / Instructional Design, Organizational Development, or Industrial/Systems Engineering
5 years of experience in hospital or professional revenue cycle operations Required
2 years in a leadership role focused on training, quality or performance improvement Required
Deep knowledge of hospital revenue cycle functions (patient access, coding, billing, claims, denials, collections, etc.)
Expertise in adult learning principles, instructional design, and e-learning platforms
Strong analytical skills with the ability to identify trends, measure outcomes, and recommend data-driven improvements
Excellent communication, facilitation, and presentation skills, with the ability to engage diverse stakeholders
Demonstrated success in team leadership, coaching, and staff development
Ability to balance strategic vision with operational execution in a fast-paced environment
Preferred
Masters Degree Preferred
Certified Healthcare Financial Professional (CHFP), Certified Revenue Cycle Representative (CRCR), or similar Preferred
AAPC Instructor, Certified Professional in Healthcare Quality (CPHQ), or similar Preferred
Company
Montefiore Einstein Technology
Montefiore Einstein Technology began a cultural transition from a provider of IT services and support to an integral component of Montefiore Medical Center/Systems and its affiliates located in the Bronx, Westchester, and Rockland Counties, with our focus on Customer Service and meeting Montefiore’s Health Systems Mission, Vision, and Values.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase