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Med Tech Solutions · 1 month ago

Epic Go-Live Call Command Center Agents

North Carolina

Full-time

Hybrid

New Grad, Entry Level

Med Tech Solutions is seeking well-rounded Epic personnel for a two-week remote go-live engagement. The role involves providing support to hospital end users on various Epic issues and ensuring smooth integration with the parent health system.

Health CareSoftware

Responsibilities

Answer and manage calls from end users

Provide go-live support to end users on a variety of Epic issues, escalating to support teams as necessary

Identify, research, and resolve Epic application issues

Document, track, and monitor problems to ensure timely resolution

Exhibit excellent written and verbal communication skills

Be able to work under pressure

Display multitasking and time-management skills, with the ability to prioritize tasks

Maintain professionalism in all team and client communication and interactions — both written and verbal

Exhibit strong customer service skills and the ability to troubleshoot and solve problems

Display a desire to exceed expectations with every end-user interaction

Qualification

Epic support experienceEpic AmbulatoryPB / Cadence / PreludeCustomer service skillsMultitasking skillsTime-management skillsWritten communication skillsVerbal communication skills