Senior Technical Implementation Specialist jobs in United States
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Plenful · 2 weeks ago

Senior Technical Implementation Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date4+ years exp

Plenful is on a mission to transform healthcare operations with its AI workflow automation platform. The Senior Technical Implementation Specialist will configure implementations for new customers, engage with clients to understand their needs, and collaborate with various teams to ensure customer success and product development.

Artificial Intelligence (AI)Data Center AutomationHealth CareIT InfrastructureMachine LearningSoftware
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H1B Sponsor Likelynote

Responsibilities

Configure Plenful for New Customers and Use Cases: Work with customers to execute implementation on established use cases and help Plenful continually improve our implementation process, bringing customers value more quickly and efficiently
Engage Customers: Represent Plenful in customer-facing meetings to gather feedback, understand client-specific needs, and assist in custom configuration. Guide timelines, gently hold customers accountable to follow-up tasks, and continually raise the bar for customer experience
Support Customers: Provide omnichannel support for customers and help develop documentation on best practices with the Plenful platform
Collaborate with Account Management and Sales: Work closely with Account Management, Product Solutions, and Sales to define operational requirements for use case templates and modules, ensuring alignment with client needs and market demands. Partner with Account Management and Sales to identify opportunities and lead implementations for contract expansions
Engineering and Product: Work closely with Engineering and Product Solutions on communicating new feature development needs and product requirements. Be a key part of the feedback loop between customers and product by providing business context, customer feedback, and input on product design

Qualification

SQLAPIs/FHIR integrationsYAML configurationHealthcare industry experienceCustomer relationship managementVerbal communicationWritten communicationProblem-solvingCollaborationOrganizational skills

Required

4+ years of in Solutions Engineering, Implementation, Technical Account Management, or a related field
Direct experience in customer-facing roles or managing customer relationships
Ability to explain complex technical problems in concise communication targeted to audience
Proficient in SQL
Experience in working with APIs and/or FHIR integrations (JSON, HL7, XML, etc.)
Familiarity with code, specifically YAML, including the ability to read, understand, and edit configuration files
Excellent verbal and written communication skills
Strong problem-solving skills, ability to articulate unstructured problems effectively and with a customer-focused approach to addressing client needs and resolving issues
Ability to work collaboratively across functions, including Sales and Account Management, to ensure a seamless customer experience
Highly organized, able to manage multiple accounts, and prioritize tasks independently
A genuine interest in healthcare and making the industry more efficient
Excitement to see and learn the company-building process firsthand alongside dedicated, hardworking, fun-loving team members
A bias toward action and enjoyment working in a dynamic, fast-moving environment

Preferred

Experience in the healthcare industry (familiarity with data quality management, prior authorizations, benefits verification, etc.)
BA/BS degree preferred

Benefits

Unlimited PTO
Health insurance
Meal stipend
Health & wellness stipend
Team off-sites
401K matching
Stock options

Company

Plenful

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Plenful is a no-code workflow automation and AI platform that optimizes healthcare's manual, administrative workflows.
dateFounded in 2021
location
San Francisco, California, USA
people-size51-200 employees
web-link
https://www.plenful.com

H1B Sponsorship

Plenful has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (1)

Funding

Current Stage
Growth Stage
Total Funding
$76M
Key Investors
TQ VenturesBessemer Venture Partners
2025-04-30Series B· $50M
2024-05-30Series A· $17M
2023-10-03Seed· $9M

Leadership Team

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Joy Liu
Founder & CEO
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M
Michael Longo
Chief Revenue Officer (CRO)
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Recent News

Crunchbase News
These Are Some Leading Spaces For AI Investment At Seed And Early Stage
2025-10-16
PR Newswire
Plenful Unveils AI Suite to Automate Intake and Prior Authorization, Accelerating Patient Care and Slashing Admin Work by 75%
2025-09-12
PR Newswire
Plenful Appoints Michael Longo as Chief Revenue Officer to Accelerate Next Phase of Growth
2025-08-19
Company data provided by crunchbase