Macy's · 1 month ago
Platinum Digital Experience Advocate- Hybrid Flex, Late Shift with Weekends
4000 Willowbrook Mall, Houston, TX, 77070, US
Full-time
Hybrid
Entry Level
1+ years expMacy's is a storied company that has been a part of America's culture for over 160 years. The Platinum Digital Experience Advocate role is focused on providing exceptional customer service through various communication channels, resolving inquiries related to sales and loyalty programs, and enhancing the customer experience with product knowledge and personalized service.
Consumer GoodsFashionRetail
Responsibilities
Handle incoming calls, chats, or emails quickly and with a friendly attitude. Always show understanding for the customer's issues. Act promptly to provide a helpful resolution
Create a personal and enjoyable experience that is aspirational yet accessible by using suggestive selling techniques with your customers. Utilize selling skills to help customers with their purchases
Capability to incorporate Macy’s customer experience in every interaction. Adaptable and responsive to changing customer needs; a self-starter with initiative to learn new skills; strong decision-making and analytical abilities; proficient in navigating various computer applications with a dual monitor setup; knowledge of consumer protection rules, policies, and guidelines
Become a product knowledge expert, understanding features and benefits of product. Be an expert on product and style and have a confident fashion and luxury retail voice
Utilize a combination of analytical insights and intuitive thinking to drive innovation forward; complete special projects assigned by senior management and meet performance objectives
Regular, dependable attendance and punctuality
Responsibilities may fluctuate due to business need and colleagues may be responsible to support voice/chat and/or email
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Qualification
Required
Strong communication skills, both written and verbal, to facilitate open and continuous communication within the customer, team and across functional lines
Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
The ability to conduct extensive research to provide proper resolution including following up with customers as needed
Capability to approach business challenges and opportunities with creative, strategic, and technical thinking
Exhibit entrepreneurial spirit by utilizing enhanced empowerment to handle suitable customer accommodations such as price changes, excluded items, and gift cards
Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met
Ability to complete financial transactions accurately and proficiently
Able to solve practical problems within a variety of sales scenarios
Partner with stores, suppliers, distribution centers, buyers, and senior executives on intricate and urgent client matters to demonstrate that customer relationships are our top priority
Passion to resolve customer problems in a constructive and forward-looking way and of managing multiple tasks at once in a fast-paced environment
Able to work a flexible schedule including evenings & weekends
Enthusiasm for the fashion and the skills to provide outstanding customer care
Strong organizational skills to manage multiple tasks with moving parts
Flexible and able to use sound judgment in ambiguous situations, and be able to manage multiple projects at once while maintaining superior results
Capability to incorporate Macy's customer experience in every interaction
Adaptable and responsive to changing customer needs; a self-starter with initiative to learn new skills; strong decision-making and analytical abilities; proficient in navigating various computer applications with a dual monitor setup; knowledge of consumer protection rules, policies, and guidelines
Regular, dependable attendance and punctuality
Responsibilities may fluctuate due to business need and colleagues may be responsible to support voice/chat and/or email
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
This position requires talking, sitting and reaching with arms and hands
Involves sitting and talking for at least two consecutive hours, lifting at least 10lbs., stooping, kneeling, and crouching
Reaching, including above eye level
Involves close vision, color vision, depth perception, and focus adjustment
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment
Able to navigate multiple computer applications from a dual monitor setup
Preferred
Minimum of one year customer service experience preferred
Benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP of media network
Recent News
2026-01-17
2026-01-17
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