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Trio Mobil · 1 month ago

Field Sales and Service Engineer (US)

United States

Full-time

Remote

Mid Level

Trio Mobil is a technology company dedicated to improving industrial safety through AI and IoT solutions. They are seeking a Field Sales and Service Engineer who will demonstrate products, conduct site visits, and provide technical support while ensuring customer satisfaction and safety compliance.

Artificial Intelligence (AI)Big DataEnterprise SoftwareInternet of ThingsSaaS

Responsibilities

Demonstrate products and services to clients, assisting them in selecting solutions best suited to their needs

Become subject matter expert on all technical aspects of the Trio Mobil product set

Provide customers guidance in the electrical and mechanical integration on customer equipment, following Trio Mobil guidelines and customer safety rules during the sales cycle

Conduct site visits and risk assessments at customer locations

Provide necessary support to sales including required documentation and processes needed for quoting and order to delivery processes

Install Trio Mobil forklift and pedestrian safety systems and ensure all components are configured, calibrated, and fully operational

Perform onsite electrical and mechanical integration on customer equipment, following Trio Mobil guidelines and customer safety rules

Diagnose, isolate, and resolve hardware, software, and connectivity issues in the field

Provide clear documentation of findings and corrective actions

Escalate complex issues to engineering and R&D teams when needed

Serve as the onsite technical representative of Trio Mobil, fostering trust and clarity during visits

Train customer operators, maintenance teams, and supervisors on system usage, best practices, and basic troubleshooting

Communicate professionally with customer stakeholders before, during, and after each visit

Coordinate and manage routine meetings with customers that in doing short term engagements such as Proof of Concepts, Proof of Value, etc

Assess customer site conditions ahead of installation and coordinate any required preparations

Collaborate with internal teams (project managers, sales, R&D, etc.) to ensure smooth execution of deployments

Maintain compliance with customer EHS requirements

Provide feedback to the product team regarding field performance, recurring issues, and opportunities for improvement

Contribute to continuous improvement by identifying process gaps and proposing actionable enhancements

Travel nationwide (70-80%) to support sales efforts, installations, service calls, and project work

Adapt to dynamic schedules, customer needs, and evolving technical requirements

Qualification

Edge AI technologiesLow-voltage electrical experienceNetworking knowledgeCustomer relationship managementTechnical troubleshootingCustomer-centric mindsetSpatial awarenessCommunication skills