Paymentus · 16 hours ago
Client Support Specialist
Charlotte Metro
Full-time
Onsite
Mid LevelPaymentus is a leading-edge digital payments company providing innovative cloud-based online payment services for banks and credit unions. They are seeking an experienced Client Support Specialist to provide excellent customer service and act as a liaison, offering support and resolving client issues efficiently.
Financial ServicesFinTechPaymentsSoftware
Responsibilities
Provide client support via online ticketing system and phone calls, meeting company SLA’s for first response, resolution, and customer satisfaction
Demonstrate critical thinking, creativity, and innovation through active team participation and accountability for execution of ideas that foster growth for the team, our company, and clients
Work collaboratively towards common goals for the team, business, and clients to promote team development and ensure effective team dynamics
Represent Paymentus’ Core Values to create a positive work environment to foster goodwill and collaboration
Effectively communicate and adapt to changing priorities through collaborative strategic decision making
Maintain quality standards, continuously evaluating performance, products, and procedures while proactively seeking opportunities for improvement
Consistently complete assigned tasks with accuracy and thoroughness adhering to quality standards
Provide Client Support during system implementations and data conversions
Work on assigned projects as needed
Actively creates and searches for new and innovative approaches to enhance performance
Anticipate potential issues and take proactive steps to address them ensuring quality and timeliness of deliverables
Actively seek feedback and constructive criticism to enhance job performance, demonstrating a commitment to personal growth
Embodies Paymentus core values by thinking about the concerns and feelings of others and responds in a compassionate, respectful, and supportive manner
Qualification
Required
Proven work experience as a client support specialist (or similar function)
Possess the ability to identify and analyze problems, providing effective solutions with minimal guidance
The ability to diagnose problems quickly and accurately
Possess comprehensive knowledge of various aspects of the job, including products, technical information and processes
Proactively assesses the environment for opportunities, anticipating threats, and acting upon them
Able to perform well in high pressure situations due to time frame, workload, adversity, disappointment, or opposition
Willingness to assist coworkers or teams, contributing to achieving high-quality outcomes
Strong client-facing communication, writing, and presentation skills
Customer service orientation
Working knowledge of client support software, databases and tools
Awareness of industry's latest technology trends and applications
Advanced troubleshooting and multi-tasking skills
Strong attention to detail and ability to learn new technology
Preferred
Degree in Business Administration, Communication, Information Technology or related field preferred
Experience in Banking, Payment Systems, Internet/Mobile Banking a plus
Company
Paymentus
Paymentus is a provider of cloud-based bill payment technology solutions and services for some of the largest installations.
Founded in 2004
1001-5000 employees
H1B Sponsorship
Paymentus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (1)
2022 (11)
2021 (1)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$3.6MKey Investors
Relay Ventures
2021-05-26IPO
2011-09-15Private Equity
2007-08-10Series Unknown· $3.6M
Leadership Team
Sanjay Kalra
SVP and Chief Financial Officer
David Maddox
National Sales Director
Recent News
2025-11-08
2025-11-04
2025-11-04
Company data provided by crunchbase