AEG · 20 hours ago
AXS _Assistant Manager - Contact Center
Dallas, TX
Full-time
Onsite
Mid Level
$52K/yr - $57K/yr
4+ years expAXS is a company that connects fans with the artists and teams they love, selling millions of tickets to various events each year. They are seeking a Contact Center Assistant Manager to oversee the daily operations of the contact center, ensuring staff training and adherence to policies while driving team performance and customer service metrics.
Card and Board GamesLeisureSports
No H1B
Responsibilities
Directs the contact center’s day-to-day activities
Manages day to day operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring achievement of team goals within established timelines and budgets
Delivers effective resource planning to maximize the productivity of resources
Collects and analyzes contact center statistics for overall performance, and customer service metrics
Manages team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development
Qualification
Required
4+ years of relevant experience in customer service
2+ years leading, coaching and development of front-line employees
Experience in a contact center environment
Skilled with execution and delivery (planning, delivering, and supporting) skills
Strong problem solving and decision-making skills
Strong digital literacy skills
Adept with collaboration and teamwork
Growth mindset (agility and developing yourself and others)
Proven ability growing a team, reduce attrition, and coach/develop a staff
Preferred
High proficiency with any of the following: Five9, ZenDesk, Satisfi, Community, eWFM, and Call Miner preferred
Benefits
Medical, dental and vision insurance
Paid holidays
Vacation and sick time
Company paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan (with a current employer match of 3%)
Flexible spending and health savings account options
Wellness offerings
Company
AEG
AEG is one of the leading sports and entertainment presenters in the world. AEG, a wholly owned subsidiary of the Anschutz Company, owns,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Nick Baker
President & Chief Operating Officer, Global Partnerships
Russell Silvers
President & Chief Operating Officer, Global Partnerships
Recent News
Company data provided by crunchbase