Apply on Employer Site

AXS · 23 hours ago

AXS _Assistant Manager - Contact Center

Frisco, TX

Full-time

Onsite

Mid Level

$52K/yr - $57K/yr

4+ years exp

AXS is a company that connects fans with their favorite artists and teams, selling millions of tickets to events worldwide. They are seeking a Contact Center Assistant Manager to oversee the operations of the Contact Center, ensuring staff training and adherence to policies while maximizing performance and customer satisfaction.

Media and Entertainment

No H1B

Responsibilities

Directs the contact center’s day-to-day activities

Manages day to day operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring achievement of team goals within established timelines and budgets

Delivers effective resource planning to maximize the productivity of resources

Collects and analyzes contact center statistics for overall performance, and customer service metrics

Manages team performance through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional services and engagement, motivation, and team development

Qualification

Contact center managementCustomer service experienceTeam leadershipDigital literacyProblem solvingCollaborationCoachingDevelopmentPerformance review processResource planningStatistical analysisFive9ZenDeskSatisfiCommunityEWFMCall MinerGrowth mindset