Aligned Data Centers · 4 months ago
Operations SME, Subject Matter Expert
Plano, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expAligned Data Centers is committed to bringing passion and customer focus to the business. The Operations SME will support the development of operational training and ensure best practices are followed while collaborating with various departments to enhance site operations.
Information ServicesInformation TechnologyInfrastructure
Responsibilities
Support the development of Practical Operational Training
Identify the gaps with Site and C-Ops, help with improvements to accommodate growth across the company
Technical resources to support sites
PM QA QC
SD fit out support
Field Service Bulletins review for sites
Support Operations best practices
This position will support site operational training of all team members
Maintain Operational awareness culture
Site support for SMEs and ARMs
Be the go-to of operations technical training documents for the site
Operations specific Training
Take part in hands-on training of the ADC Runbook training. (Operation effectiveness Drills, Incident response, Quarterly BCDR Drills)
Collaboration with the Training department to ensure proper and timely training for all employees on newly deployed equipment or infrastructure
Take part in assessing site operations teams through AMMO audits
Help identify operational processes that can be improved and standardized across all markets
AMMO audits follow ups and reviews and establishes action plans with OPS SME
Work with site ADC operations to implement revisions to ADC Runbooks that are shared by multiple departments
Understand the engineering design and operational aspects of all electrical systems
Conducts a routine and on-going assessment of all building systems operations
Assist with establishing baseline MOPs and EOPs needed to operate a site
Report findings to OPS SME to drive process improvement and share lessons learned across the different sites
Respond immediately to site emergency situations (fire, evacuation, equipment failure, etc.) to support FMs and LCFT’s
Qualification
Required
LCFT/CFT Qualified – Building specific Qualified
Minimum Three years of responsibility in building systems and critical facilities equipment
Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents
Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints
Requires a high level of commitment to customer service, whether co-workers or clients
Requires in-depth knowledge of applicable rule's laws, codes, regulations, and ordinances in performing data/communications and MEP projects
Ability to analyze and solve problems involving several options with limited information
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently
Requires advanced analytical and quantitative skills
Proven management skills, customer service orientation, and problem-solving knowledge
Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences
Requires good organizational skills, attention to detail and an openness to new ideas and procedures
MS Office applications. i.e., Excel, Outlook, Word, and PowerPoint
Preferred
Professional licenses strongly preferred (electrical and mechanical licenses)
Bachelor's degree preferred with 10 years' experience or minimum of 12-15 years of related experience in lieu of degree
Ability to project and time manage effectively
Ability to develop operational standards, project tracking, and management documents
Ability to make effective presentations and respond to questions from groups of managers, clients, customers, and the public
Company
Aligned Data Centers
Building the future of digital infrastructure.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$575MKey Investors
Macquarie Infrastructure Partners
2020-05-12Debt Financing· $80M
2019-10-22Debt Financing· $495M
2018-04-23Corporate Round
Leadership Team
Anubhav Raj
Chief Investment Officer
Recent News
2026-01-07
2026-01-04
Investing.com
2025-12-27
Company data provided by crunchbase