Built · 1 month ago
Junior Customer Success Manager
SLC Metro Area
Full-time
Hybrid
New Grad, Entry LevelBuilt is seeking an energetic individual to join their team as a Junior Customer Success Manager, focusing on customer support. The role involves frontline assistance for users, managing customer relationships, and driving engagement while supporting senior team members with strategic accounts.
Human ResourcesSoftware
No H1B
U.S. Citizen Only
Responsibilities
Serve as a Tier 1 support and success resource, responding to frontline customer inquiries and troubleshooting early-stage issues
Address customer questions and concerns to help optimize their use of the platform
Provide clear, timely, and friendly communication to ensure a positive customer experience
Own and manage one-to-many customer relationships, driving engagement across a broad customer base
Help customers understand how our platform supports their workflows and delivers value
Collaborate with Sales, Product, Engineering, and Support to ensure a seamless customer experience
Help demonstrate product value to increase retention and encourage deeper adoption
Support senior Customer Success Managers by handling initial questions and freeing them to focus on strategic accounts
Assist in tracking customer analytics to monitor and improve customer health scores
Qualification
Required
Superior verbal and written communication skills with a keen attention to detail
Analytical and process-oriented mindset
Active team player, self-starter, and multitasker who can quickly adjust priorities
Self starter who can multitask and adapt to changing priorities
Must be at least 18 years old
Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
Must pass a drug test and background check, to the extent permitted by law
Must be able to work at our Salt Lake City HQ at least 3x/week
Preferred
Prior experience working in a customer-facing role preferred
Marketing experience is a plus
Benefits
Health insurance
Dental insurance
Life insurance
Vision insurance
AD&D insurance
Paid vacation and sick time, commensurate with tenure
Retirement plan with company match
Onsite gym
Historic downtown SLC office location
Great access to the freeway, Trax, and FrontRunner
Stocked kitchen with drinks and snacks
Company
Built
Built is a unique Position Intelligence platform that provides leaders with tools for organizational planning, scenario modeling, accurate headcount budgeting and reporting, and succession planning.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Brett Derricott
Founder and CEO
Company data provided by crunchbase