Apply on Employer Site

Members 1st Federal Credit Union · 5 hours ago

Customer Service Representative

Enola, PA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Members 1st Federal Credit Union is a growing organization that values diversity and community. The Customer Service Representative role focuses on providing accurate and efficient member service, processing financial transactions, and contributing to sales goals while ensuring high levels of member satisfaction.

BankingFinancial ServicesInternet of Things

Responsibilities

Processing financial transactions and providing members with account information

Assisting with troubleshooting mobile banking issues

Contributing to sales goal attainment for department and organization goals, primarily by identifying and educating members on product and service needs through meaningful conversations

Providing members with unparalleled experiences

Assisting with meeting departmental goals along with individual performance metrics

Assist members with card specific needs, perform card maintenance and transactions within the card application, receive and submit card disputes for further investigation

Assist members with fraud inquiries, recognize and report fraudulent activity, perform maintenance within accounts to reduce and limit exposure to fraud and handle escalated member interactions to determine proper account handling for compromised or suspicious accounts

Mentor new hires during the onboarding process, assist peers with account specific inquiries and escalated member concerns, provide feedback to associates and educate them on procedures and internal resources