WGI · 1 month ago
Senior Technical Support Specialist
US-FL-West Palm Beach
Full-time
Onsite
Senior Level
6+ years expWGI is a top consulting firm seeking a Senior Technical Support Specialist to join their team in West Palm Beach, FL. The role involves supporting users with IT-related issues, including hardware and software troubleshooting, and developing training materials.
Civil Engineering
No H1B
Responsibilities
Setup, installation, maintenance, and troubleshooting of hardware, software, and network operations/infrastructure
Developing training materials and procedures
Instructing users on the proper use of the corporate network
Maintaining hardware/software inventory
Documenting policies and procedures
Hardware/software evaluations
Running backup and recovery jobs as required
Specialized IT projects as required
Qualification
Required
6+ years of experience
Bachelor's degree in Management Information Systems or Technical Certifications
Must be available to travel to multiple office locations
Build, configure, and troubleshoot PC's in a Windows network environment
Working knowledge of Windows Servers, Windows OS, and VMware
Install and support enterprise wide applications (e.g. Microsoft Office)
Install and configure new printers/copiers/plotters and other peripheral equipment
Work with management and end users to establish requirements for new systems or modifications
Achieve IT system objectives by gathering applicable data, identifying and evaluating options, and recommending a course of action
Excellent oral and written communication skills
Self-motivated team player who works well independently
Use AI to enhance job performance and effectiveness
Applicants must be currently authorized to work in the U.S. on a full-time basis. We are unable to sponsor or take over sponsorship of employment visas
Preferred
Apple Mac experience in a Windows environment
Knowledge of Network Infrastructure
Benefits
Medical
Dental
Vision
LTD & STD
Life Insurance
401k with match
PTO
Holidays
HSA with company contribution
Pet insurance
Employee assistance program
Company
WGI
WGI is a national design and professional services firm specializing in engineering, planning, environmental, geospatial, and technology-driven solutions for the public and private sectors.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Travis Engelke
Chief Financial Officer
Michael Davis
Senior Vice President/Chief Strategy Officer
Company data provided by crunchbase