Apply on Employer Site

ConstructConnect · 4 hours ago

Technical Support Representative Level 1

Cincinnati, OH

Full-time

Hybrid

New Grad, Entry Level

ConstructConnect is a company focused on customer success, providing technical support and training to ensure high levels of customer satisfaction. The Technical Support Representative – Level 1 is responsible for managing customer communications during trouble ticket life cycles, providing solutions, and ensuring customer satisfaction through effective communication.

Information ServicesSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

Provide daily support to users of our products including answering questions, analyzing problems, creating tickets, and quickly forming solutions to resolve customer issues

Monitor your ticket queue and use your discretion and independent judgment to weigh ticket factors such as: (1) Order of response/urgency of tickets. (2) Contact method and timeline. (3) Correct/appropriate response to ticket. (4) How/when to close tickets and whether/if a ticket should be reassigned or escalated

Must ensure company and departmental policies and procedures are followed

Validate the user’s status as a supported or unsupported customer

Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction

Handle inbound calls and emails to the company from customers

This job description in no way implies that the duties listed here are the only ones that team members can be required to perform

Qualification

Operating SystemsMS OfficeTroubleshootingDatabase Application knowledgeWillingness to learnCommunication skillsDetail oriented

Required

High School Diploma or GED or applicable experience

Strong understanding of Operating Systems, MS Office, and Email

Database Application knowledge strongly desired

Should be reliable, trustworthy, and detail oriented

Clear speaking voice and excellent written and verbal communication skills, particularly over the phone

Willingness to learn

Strong ability to troubleshoot

Company

ConstructConnect

ConstructConnect provides of cloud-based data, collaboration, and workflow automation solutions.

Founded in 2016

Cincinnati, Ohio, USA

1001-5000 employees

https://ref.constructconnect.com

H1B Sponsorship

ConstructConnect has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2020 (1)