General Matter · 1 month ago
Senior Helpdesk Technician
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $90K/yr
4+ years expGeneral Matter is enriching uranium in America, aiming to restore the country's ability to produce nuclear fuel. They are seeking a Senior Helpdesk Technician to provide advanced support for end-user issues, manage devices, and administer identity and access systems in a fast-paced engineering environment.
EnergyFuelManufacturingNuclear
Responsibilities
Provide Tier 2 and Tier 3 support for Windows and Linux users across engineering and business operations
Administer and maintain Microsoft Intune for device configuration, patching, compliance, and endpoint security
Manage Azure / Entra ID identities, MFA, and conditional access policies
Support user and group administration across Microsoft 365 services (Exchange, Teams, SharePoint)
Support and troubleshoot engineering software such as CAD, CAM, and CFD tools (SolidWorks, CATIA, ANSYS, Siemens NX, etc.)
Manage the onboarding and offboarding lifecycle — provisioning accounts, configuring systems, and reclaiming or redeploying hardware
Oversee asset management, tracking devices, licenses, and inventory using ManageEngine or similar tools
Contribute to ITSM workflows, including incident, request, and change management
Collaborate with systems and network teams on escalations and continuous improvement
Support secure operations, including GCC High or other regulated environments (experience a plus)
Maintain clear, up-to-date documentation and SOPs for systems, processes, and recurring tasks
Qualification
Required
4+ years of experience in a helpdesk, desktop, or IT support role, with senior or Tier 2–3 responsibilities
Deep hands-on experience with Microsoft Intune, Azure / Entra ID, and Microsoft 365 administration
Proficiency in Windows and Linux environments
Strong understanding of endpoint management, device compliance, and identity access control
Experience supporting engineering and manufacturing systems (e.g., CAD, CAM, CFD applications)
Strong troubleshooting skills with a proactive, customer-focused mindset
Clear communication, solid documentation skills, and attention to operational detail
Ability to work extended hours and weekends as necessary
Preferred
Experience in manufacturing, engineering, or heavy industry settings
Familiarity with GCC High or similar secure operational environments
Experience using ManageEngine, ServiceNow, or other ITSM tools for asset and service management
Knowledge of PowerShell or other scripting for automation and reporting
Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100/MD-101) or equivalent
Benefits
Long-term incentives, in the form of stock options
Access to medical, vision & dental coverage
Access to a 401(k) retirement plan
Company
General Matter
General Matter is a nuclear energy company that produces enriched uranium fuel for nuclear energy applications.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$950MKey Investors
US Department of EnergyFounders Fund
2026-01-05Grant· $900M
2025-04-14Series Unknown· $50M
Recent News
Lane Report | Kentucky Business & Economic News
2026-01-09
U.S. Department of Energy
2026-01-06
Company data provided by crunchbase