First American · 1 month ago
Sr. Collections Specialist (remote)
United States
Full-time
Remote
Mid, Senior Level
$20.72/hr - $27.62/hr
4+ years expServiceMac is a new sub-servicing entity focused on providing superior technology and services for the mortgage and real estate industries. The Sr. Collections Specialist will perform a variety of collection activities, provide customer service regarding collections issues, and assist team members with complex accounts.
Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment
Responsibilities
Responsible for collection of highly complex/difficult accounts and situations
Provide specialized collection work, gathering detailed financial information and negotiating resolutions
Assist team members with difficult or complex accounts and situations, utilizing technical knowledge of collections, procedural guidelines, and industry knowledge
Prepare weekly and monthly updates and status reports of outstanding delinquencies
Provides financial counseling to discuss and resolve debt situation within established limits
Qualification
Required
High School diploma or equivalent
Typically requires 4 -7 years of high-volume commercial collections experience
Excellent verbal and written skills with strong negotiation and active listening skills
Problem solving, time management, and organizational skills
Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes
Strong attention to detail
Strong knowledge of billing procedures, collections techniques, and accounts receivable
Able to thrive working in a fast-paced collaborative environment and manage multiple priorities
Strong computer skills including Microsoft Office applications
Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations
Able to analyze and interpret complex documents to make sound decisions and recommendations
Experience with mainframe system Oracle or related operating systems
Able to interact and communicate with individuals at all levels of the organization
Preferred
Some college preferred
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$450M2024-09-23Post Ipo Debt· $450M
2010-06-01IPO
Leadership Team
Kenneth D. DeGiorgio
Chief Executive Officer
Jody Mulkey
Chief Technology Officer
Recent News
2025-11-18
Company data provided by crunchbase