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Extell · 1 month ago

Front Desk Host

New York, NY

Full-time

Onsite

New Grad, Entry Level

$28.98/hr - $30.98/hr

Extell Hospitality Services is a dynamic extension of Extell Development Company, committed to elevating the art of hospitality. The Front Desk Host serves as the welcoming face and primary point of contact for guests, ensuring a seamless arrival and departure experience while providing expert recommendations for local attractions and services.

Building MaintenanceProperty DevelopmentReal Estate

H1B Sponsor Likely

Responsibilities

Warmly welcome and register guests upon arrival, verifying reservation details and processing payments efficiently

Handle guest check-ins and check-outs accurately and swiftly, ensuring all necessary paperwork is completed

Answer and direct incoming calls professionally and courteously, providing information and taking messages as needed

Manage room assignments, ensuring special requests are accommodated whenever possible

Maintain accurate guest records and update profiles with preferences and relevant information

Process all forms of payment, including cash, credit cards, and direct billing, accurately and securely

Respond promptly and courteously to guest inquiries, requests, and complaints, escalating issues to management when necessary

Maintain a clean and organized front desk and lobby area

Adhere to all hotel policies and procedures, including safety and security protocols

Proactively engage with guests to understand their needs and preferences

Assist guests with transportation arrangements, including taxis, ride-shares, and public transit information

Maintain an up-to-date knowledge of local events, cultural activities, shopping, and points of interest

Handle guest mail, packages, and deliveries

Assist with luggage handling and storage when needed

Cultivate relationships with local businesses and vendors to enhance guest experiences

Provide directions and maps, offering insightful tips for navigating the city

Anticipate guest needs and offer solutions before being asked

Participate in training sessions and departmental meetings as required

Perform other duties as assigned by the Front Office Manager on Duty or Director of Operations

Qualification

Property Management SystemsCustomer Service ExperienceNew York CityOrganizational SkillsAttention to DetailMicrosoft Office SuiteFluent in EnglishTeam CollaborationTime Management

Required

Prior experience in Front Desk or customer service role, preferably within a hotel or hospitality environment, is a plus

Exceptional attention to detail and a commitment to high-quality work

Ability to work independently and efficiently, as well as collaboratively within a team

Strong organizational skills

Ability to manage time effectively and prioritize tasks in a fast-paced environment

Proficiency in property management systems (PMS) such as Opera, Fidelio, or similar

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Fluent in English; proficiency in additional languages is a significant plus

Extensive knowledge of New York City's attractions, restaurants, and cultural landscape

Ability to stand, walk, pull, push, bend, stoop, and lift for extended periods

Ability to lift and carry up to 25-30 pounds

Manual dexterity to operate necessary equipment and handle supplies

Ability to work flexible hours, including overnights, weekends and holidays, as needed

Benefits

Comprehensive health

Dental

Vision

401(k) matching

And other standard perks.

Company

Extell

Extell is a real estate developer of residential, commercial, retail, hospitality, and mixed-use properties.

Founded in 1989

New York, New York, USA

201-500 employees

https://extell.com/

H1B Sponsorship

Extell has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2022 (2)

2021 (1)