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bswift · 1 month ago

Senior Implementation Project Lead

United States

Full-time

Remote

Mid, Senior Level

$90K/yr - $110K/yr

3+ years exp

bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. The Senior Implementation Project Lead is responsible for managing the full lifecycle of client implementations, ensuring project success by managing timelines, facilitating key meetings, and delivering a high-quality implementation experience that exceeds client expectations.

Health CareInformation TechnologySoftware

Responsibilities

Facilitate key implementation meetings, including kickoff, status meetings, and workstream-specific sessions

Execute reporting and governance processes for internal updates, contractual metrics, and service level agreements

Manage timelines to ensure efficient internal operations while keeping executive leadership updated on project execution and governance

Own project plans and governance for assigned clients throughout the implementation lifecycle

Manage client expectations by proactively identifying and mitigating project risks, escalating when appropriate, and communicating realistic turnaround times and delivery dates

Effectively communicate with all critical project stakeholders to keep them informed on status, risks, and key milestones

Ensure key deliverables are completed on time by coordinating across internal teams and supporting cross-functional collaboration

Proactively identify and mitigate project and staffing risks

Escalate risks appropriately to ensure successful project delivery and client satisfaction

Qualification

Benefits AdministrationStakeholder ManagementProject ManagementMS ExcelProblem-SolvingOrganizationClient Relationship ManagementRisk ManagementData SummarizationAgile MethodologiesPMP CertificationCommunication SkillsTeam CollaborationInitiativeCreativityReliabilityCross-Functional LeadershipTechnical Team Leadership

Required

Bachelor's degree in business administration or related field

Experience with benefits and/or implementation processes and methodologies

3+ years of project management experience

Excellent written and verbal communication skills with internal, external, technical, and non-technical team members

Proven ability to build and maintain strong relationships with clients and brokers

Ability to work independently as well as collaboratively across teams

Strong problem-solving skills

Advanced proficiency in MS Excel (VLOOKUPs, pivot tables, data summaries) and familiarity with other MS Office products

High level of productivity, reliability, responsibility, organization, and accuracy

Ability to take initiative and approach challenges with creativity, resourcefulness, and a commitment to quality

Preferred

Project Management certification (PMP, CAPM, Agile, etc.)

Experience working with benefits administration platforms or HRIS systems

Experience leading cross-functional or technical project teams

Benefits

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.

Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.

Remote first, Office friendly environment! No time to commute? No problem!

Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.

Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.

Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.

Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.