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Kimberly-Clark · 1 month ago

Onsite IT Site Administrator (Technology Specialist)

Chester, PA

Full-time

Onsite

Mid, Senior Level

$67K/yr - $79K/yr

5+ years exp

Kimberly-Clark is committed to creating Better Care for a Better World and is seeking an Onsite IT Site Administrator. In this role, you will be responsible for network support, server management, and providing IT administration support to ensure seamless operations at the Chester Mill.

ManufacturingProduct DesignWholesale

No H1B

Responsibilities

Installs and supports network equipment with guidance from Network Operations team

Coordinates or performs New Physical or Virtual Server installation, IOS Upgrades, critical patching, and maintenance with assistance from the Server Team

End to end roadmap ownership including; ordering, imaging, troubleshooting, and maintaining accurate inventory management through Service-Now

Manage multi-function device and printer fleet – Procures and provides basic support, escalates issues to printer vendor

Installs and supports UC equipment with assistance from UC Operations team

Assist with new equipment requests and some configuration

Documents and coordinates IT hardware surplus equipment process for inventory purposes and asset disposal

Provides operational support to the Mill related computer systems and installed applications, resolves minor infrastructure problems, and escalates higher impact issues

Leads the planning and execution of Mill infrastructure projects

Manages and coordinates local Infrastructure vendors work at site

Ensures LAN/WAN and related computer systems are compliant within established control procedures

Review and control access to MDF and other sensitive areas with established control procedures

Maintains site IT Business Continuity Plan

Maintains a 1 to 3-year IT plan

Seeks out and relays future technology recommendations between mill and centralized technology teams

Coordinates technology recommendations and changes from other IT teams

Performs site IT administration support, requests new employee accounts (LAN, email, etc.), provides IT on-boarding training

Procures IT infrastructure components according to KC established procurement process

Provides education to Mill users on KC available technologies and their proper use

Manages communication plan for recent technologies implementations

Facilitates collaboration between stakeholders who share common objectives

Demonstrates a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided

Demonstrates an analytical and systematic approach to problem solving

Rapidly absorbs new technical information and applies it effectively

Qualification

Network SupportServer SupportPC SupportCisco NetworkingSQL ServerLAN/WAN ManagementUnified CommunicationsService NowCustomer ServiceProblem SolvingCommunication Skills

Required

College Associated Degree

Able to work onsite in person

5 years of relevant experience with demonstrated skills or 7-9 or more years of applied experience with demonstrated skills described defined

Troubleshooting and solving basic computer issues, familiar with Windows XP/7/10/11, Windows 2003/2008/2012 Server, SQL Server 2003/2008/2012/2016/2019, Cisco Networking, LAN networks, Wireless networks, Firewalls, Microsoft Office products, Office 365, SharePoint, smartphones, and tablet (IOS, Android)

Ticketing system management for Incident and Request tracking (i.e.: Service Now)

Carry out all work safely. Adhere to plant security policies

Carry out assigned tasks in a timely, diligent, and professional manner

Establish proactive, confidence-inspiring client and support team relationships to ensure support, maintenance and project work meet business goals

Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results

Communicate to local management and staff in non-technical terms

Adherence to Kimberly-Clark standards and procedures

Be able to work outside of business hours when required

Be On-Call outside of business hours to support critical incident

Occasional traveling may be required for training or project purposes (5%)