Bank of America · 1 month ago
Sr Ops Control Specialist
Charlotte
Full-time
Hybrid
Mid, Senior Level
2+ years expBank of America is committed to helping make financial lives better through every connection. The Senior Operations Control Specialist role involves supporting compliance operations and conducting research and analysis to mitigate risks related to financial crimes within the organization.
Asset ManagementBankingFinanceFinancial ServicesFinTech
Responsibilities
Monitors team metrics and works with leadership to track progress towards objectives and ensure goals are met
Demonstrates process expertise and provides support to leadership, employees, and business partner by implementing process improvements to address and resolve issues
Assists in the identification, escalation, and mitigation of potential risks and issues
Applies knowledge of business processes to identify opportunities for simplification and efficiencies
Supports the enhancement of quality service and ensures effective and efficient operations support is in place for the assigned area's internal business partners and external clients
Collaborates with Change Managers, Technology, and other business partners to support system enhancements and special projects
Ensures adherence to procedures and regulatory requirements through updates and change training
Qualification
Required
Minimum 2 years' experience in high volume production operational environment
Previous AML and/or KYC experience
Flexibility to work weekends as needed
Strong analytical, conceptual and problem-solving skills – ability to drive root cause analysis, focus on details, identify issues, prioritize quickly and recommend solutions
Research analysis with the ability to gather, prepare and present findings with business partners, as needed
Ability to balance multiple competing priorities in a fast-paced and complex environment
Intermediate level in various MS tools including Excel, PowerPoint, and SharePoint (a plus)
Strong written & oral communication and presentation skills; able to target messaging to different audiences; provide consolidated data in a clear and concise manner
Attention to detail & strong organizational skills
Able to prioritize daily work to meet deadlines and goals
Demonstrates a good working knowledge of processes and adherence to procedures
Capability to work effectively in a team environment & ability to multitask
Strong time management skills
Preferred
Prior experience working with and navigating various bank systems, Interact, Image view and outside Internet sources
Willingly shares knowledge, expertise and best practices with others on the team
1+ years of operational lead experience
Financial Center experience
AML or compliance-based knowledge is an advantage for this role. (Enterprise Financial Crimes Standard, Consumer and Small Business AML Program, BSA and USA Patriot Act)
Working knowledge of laws, rules, and regulations and ability to identify and escalate risk
Company
Bank of America
Bank of America is a financial institution that offers credit cards, home loans, and auto loan services.
10001+ employees
H1B Sponsorship
Bank of America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (780)
2024 (546)
2023 (590)
2022 (759)
2021 (715)
2020 (931)
Funding
Current Stage
Public CompanyTotal Funding
$3.59BKey Investors
Berkshire Hathaway
2025-02-20Post Ipo Debt· $386.79M
2024-11-26Post Ipo Debt· $2B
2020-07-28Post Ipo Equity· $400M
Leadership Team
Charissa Messer
Senior Vice President, Creative Agency Executive (Enterprise Creative Solutions)
Rami Salem
SVP Strategic Competitive Intelligence
Recent News
2026-01-16
2026-01-16
2026-01-16
Company data provided by crunchbase