Western Governors University · 1 month ago
Configuration Management Database Administrator I
Salt Lake City Office
Full-time
Onsite
Entry Level
$79K/yr - $119K/yr
1+ years expWestern Governors University is committed to expanding access to higher education through innovative online programs. The Configuration Management Database Administrator is responsible for managing and optimizing the organization's Configuration Management Database, ensuring data integrity and supporting IT Service Management processes.
Higher Education
Responsibilities
Update the CMDB to ensure that CIs are identified, classified, and documented through escalated tasks in ServiceNow
Enforce data standards, normalization, and validation to uphold data integrity
Conduct audits to resolve discrepancies, duplicates, and inconsistencies
Define CI types, classes, and attributes according to CSDM and organizational standards
Maintain CI relationships to represent dependencies, architectures, and service models
Configure dependency maps for impact analysis, risk assessment, and outage management
Ensure that CI data reflects the production environment to support change processes
Integrate the CMDB with ITSM tools and systems for data exchange and automation, including asset discovery from cloud (AWS, Azure, OCI) and onpremises environments
Develop and maintain discovery scripts, patterns, and IRE rules to enrich CIs and prevent duplicates
Collaborate with teams to enhance CMDB functionality and integration
Generate reports on CMDB health, metrics, trends, and risks for stakeholders
Analyze data, including mining for forecasts, to recommend optimizations and support IT governance
Improve practices and update the Knowledge Library with new processes
Act as a subject matter expert (SME), providing guidance to IT and business teams
Build rapport with leaders and proactively involve infrastructure teams
Lead training sessions on CMDB practices and systems
Communicate updates and standards to ensure alignment
Participate in CAB meetings, providing CI data and analysis
Provide after-hours support for incidents through Microsoft Teams and OpsGenie
Perform other duties and functions, including mentoring, as assigned
Qualification
Required
High school diploma or equivalent
One year of experience in Application Support Engineer I, Problem Analyst I, or software/infrastructure engineering
Familiarity with AWS services
Data mining experience for modeling and trends
Advanced ServiceNow administration skills
Familiarity with CSDM in CMDB
Equivalent experience may substitute for education (one year of experience per one year of education, at manager's discretion)
Preferred
Bachelor's degree
AWS Cloud Practitioner certification
Linux+ certification
ITIL Foundations v4 certification
Knowledge of Agile methodologies
IIQ experience
Benefits
Bonuses
Medical, dental, vision, telehealth and mental healthcare
Health savings account and flexible spending account
Basic and voluntary life insurance
Disability coverage
Accident, critical illness and hospital indemnity supplemental coverages
Legal and identity theft coverage
Retirement savings plan
Wellbeing program
Discounted WGU tuition
Flexible paid time off for rest and relaxation with no need for accrual
Flexible paid sick time with no need for accrual
11 paid holidays
Other paid leaves, including up to 12 weeks of parental leave
Company
Western Governors University
Western Governors University focuses on improving lives by creating pathways to opportunity for its students.
5001-10000 employees
H1B Sponsorship
Western Governors University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (12)
2022 (30)
2021 (17)
2020 (37)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kauffman Foundation
2025-05-08Grant
Leadership Team
Stephen Herzig
Vice President of Enterprise Solutions
Kacey Thorne
Senior Director, Academic Strategic Initiatives
Recent News
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