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SHI International Corp. · 1 day ago

IT Change Manager

Somerset, NJ

Full-time

Onsite

Entry, Mid Level

$80K/yr - $130K/yr

2+ years exp

SHI International Corp. is a $16 billion global provider of IT solutions and services, committed to diversity and employee growth. They are seeking a detail-oriented IT Change Manager to enhance their change management processes, coordinate change requests, and ensure compliance with ITIL best practices.

HardwareInformation TechnologySoftware

Responsibilities

Change Request Coordination: Receive and review change requests, ensuring that the requisite information is provided and aligns with established guidelines

Assist the Change Manager with building out the core structure (strategy/model) of Change Management from process inception to governance, adoption, and reporting

Documentation Management: Leverage ServiceNow to manage and enforce accurate and up-to-date information related to change requests, approvals, and implementation plans. Ensure that all documentation adheres to ITIL standards and is accessible to relevant stakeholders

Change Advisory Board (CAB) Support: Assist in the preparation of Change Advisory Board meetings by collating information on proposed changes, presenting change details, and facilitating discussions. Document CAB decisions and ensure proper communication to stakeholders

Communication and Stakeholder Engagement: Communicate effectively with IT teams and relevant stakeholders to gather information on proposed changes, share updates, and address queries. Foster positive relationships and promote a collaborative change management culture

Risk Assessment and Impact Analysis: Collaborate with technical teams to conduct risk assessments and impact analyses for proposed changes. Assist in identifying potential risks and mitigation strategies to minimize disruptions

Change Implementation Support: Work closely with IT teams to coordinate the implementation of approved changes. Ensure that changes are executed according to approved plans and facilitate communication during the implementation process

Post-Implementation Review: Participate in post-implementation reviews to assess the success and impact of changes. Gather feedback from stakeholders and contribute to the continuous improvement of change management processes

Training and Awareness: Contribute to the development and delivery of training programs for IT staff and stakeholders on change management procedures, tools, and best practices. Promote awareness of the importance of following change management protocols

Reporting and Metrics: Utilize ServiceNow reporting capabilities to identify recurring issues related to inaccurate or missing information within change requests

Identify trends and implement targeted solutions, such as refining data validation rules or providing additional training to specific user groups

Provide insights for continuous improvement based on performance data

Qualification

Change ManagementITIL best practicesServiceNowRisk AssessmentImpact AnalysisContinuous ImprovementMulti-TaskingPlanningStrategic ImplementationCommunicationCollaborationProblem-SolvingStrategic ThinkingAdaptabilityTime ManagementDetail-OrientedSelf-MotivationConflict Resolution