Dividend - Call Center Customer Service Agent-4 jobs in United States
cer-icon
Apply on Employer Site
company-logo

Fifth Third Bank ยท 20 hours ago

Dividend - Call Center Customer Service Agent-4

positionCincinnati, OH
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level
date0+ years exp

Fifth Third Bank is a prominent banking institution that focuses on connecting great people to great opportunities. They are seeking a Call Center Customer Service Agent who will serve as the first point of contact for customers with inquiries related to solar and home improvement loans, ensuring a high level of professionalism and customer service.

BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage
check
H1B Sponsor Likelynote

Responsibilities

Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller's request
Provide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan application
Assist customers with payment and billing questions
Communicate and coordinate with internal departments as needed
Follow up on customer interactions
Perform customer identity verifications
Document customer Interactions with concise and detailed account notes
Adhere to all Dividend policies and procedures
Other projects and duties as assigned

Qualification

Call center experienceCRM experienceBilingual (English/Spanish)Communication skillsAnalytical skillsMulti-taskOrganizational skillsInterpersonal skills

Required

At least six months recent call center experience required
High school graduate or equivalent
Must be available to work evenings and weekends and potentially in a remote work environment (position is local to San Diego, CA)
Able to multi-task while providing accurate, efficient and exceptional service
Excellent communication skills and a positive demeanor
Proven organizational skills and ability to prioritize
Analytical and data driven
Ability to work well independently
Excellent interpersonal and communication skills

Preferred

Bilingual (English/Spanish) preferred but not required
Experience with CRM required (salesforce preferred)

Benefits

Comprehensive benefits
Physical, financial, emotional and social well-being

Company

Fifth Third Bank

twittertwittertwitter
Glassdoor3.7
company-logo
Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.
dateFounded in 1858
location
Cincinnati, Ohio, USA
people-size10001+ employees
web-link
http://53.com

H1B Sponsorship

Fifth Third Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (43)

Funding

Current Stage
Public Company
Total Funding
unknown
1978-01-13IPO

Leadership Team

B
Bryan Preston
Chief Financial Officer
leader-logo
Maria Holmes
VP, Senior Manager Corporate Sponsorship
linkedin

Recent News

Investment News
Advisor moves: Fifth Third onboards $1B duo in first 2026 recruitment
2026-01-13
DBusiness Magazine
Fifth Third Bancorp and Comerica Stockholders Approve Merger
2026-01-08
MarketScreener
Fifth Third Shareholders and Comerica Stockholders Vote to Approve Combination
2026-01-06
Company data provided by crunchbase