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eXp Realty · 1 month ago

Compliance Operations & Communications Specialist - (REMOTE)

United States

Full-time

Remote

Entry, Mid Level

1+ years exp

eXp Realty is a global full-service real estate brokerage that operates in a virtual office environment. The Compliance Operations & Communications Specialist ensures high-quality delivery of agent compliance support, manages inquiries, and improves workflows with a focus on automation and efficiency.

Commercial Real EstateReal EstateReal Estate BrokerageReal Estate Investment

Growth Opportunities

Responsibilities

Manage daily intake of agent and internal team inquiries, ensuring all requests are triaged, tracked, and resolved in accordance with established service standards

Develop and maintain automation and tagging systems for inbox triage and reporting (via Google Workspace, Coda, or AI tools)

Assist in developing and maintaining template responses and knowledge-base macros in alignment with established communication standards and guidance from management

Monitor and analyze inquiry trends and response metrics, preparing summaries and dashboards for leadership reporting

Identify recurring issues or themes and coordinate with Compliance Education and Enforcement for proactive communication or training responses

Partner with the Vice President of Global Compliance Development and Compliance Education Manager to share timely compliance updates and educational content across internal channels, including Slack, eXp Community, and internal newsletters

Support agent and staff self-service by responding resourcefully in Slack and other channels, guiding users to accurate information rather than copying standard replies

Assist with live and recorded compliance events by coordinating logistics, moderating sessions, and providing A/V and streaming support as needed

Support departmental reporting and KPI tracking aligned with Agent Compliance OKRs, including inbox performance, engagement, and education metrics

Maintain and update Coda dashboards, summaries, and automated reports for regular reviews and leadership visibility

Identify and support automation opportunities in workflows, data collection, and reporting to improve efficiency and reduce manual work

Maintain a consistent presence in eXp World to assist agents and provide responsive, people-focused compliance support in a virtual setting

Keep the Self-Service and Resource areas updated with the latest links, FAQs, and policy documents

Support logistics for live sessions or recorded broadcasts of compliance training

Record meeting minutes, document action items, and track progress in Coda or shared drives

Maintain updated department OKR tracking documents and assist in drafting progress summaries

Help manage version control and accessibility of compliance-related resources (forms, guides, policy updates)

Assist with internal coordination across Compliance Education, Enforcement, Legal, and Broker Operations

Qualification

Compliance operationsGoogle WorkspaceCommunication skillsAI toolsCodaSlackAttention to detailAdaptabilityProject managementTeam collaboration

Required

Bachelor's degree or equivalent experience, with 1–3 years in compliance operations, communications, or administrative/project management

Demonstrated ability to learn and apply AI tools to streamline operations, reporting, and communication processes

Proficient with tools like Google Workspace, Slack, Coda, and Canva

Excellent written and verbal communication skills with strong organization, attention to detail, and ability to manage multiple priorities in a fast-paced environment

Dependable, proactive, and adaptable; eager to learn and apply new technologies that improve efficiency and clarity