PENNYMAC · 4 days ago
Pipeline Account Manager II
Moorpark, CA
Full-time
Onsite
Mid, Senior Level
$55K/yr - $85K/yr
5+ years expPennymac is a specialty financial services firm focused on the production and servicing of U.S. mortgage loans. The Pipeline Account Manager II ensures a best-in-class client experience by managing pipelines and serving as a central contact for clients regarding fulfillment issues and loan-level problem solving.
BankingFinanceFinancial ServicesLendingMortgage
Responsibilities
Manage pipelines, queues, and reports to guarantee timely action
Proactively engage with clients to drive fulfillment, manage expectations, and resolve issues
Liaise with Operations to secure and verify loan documentation
Offer constructive feedback to internal and external parties on loan quality and operational processes
Interact with multiple departments to expedite processing and/or issue resolution
Identify and resolve client issues/friction and escalate to dept leadership as necessary
Manage individual SLAs and turn around times on all loans in the assigned pipeline
Demonstrate behaviors which are aligned with the organization's desired culture and value
Qualification
Required
Bachelor's degree or higher in Business Administration, Finance or related field or applicable direct industry experience
Minimum of 5 years of mortgage experience with contemporary knowledge of mortgage industry and operational practices
Functional understanding of applicable Federal, state, and local lending regulations
Demonstrates expertise in a variety of Industry concepts, practices, & procedures
Demonstrate ability to plan and execute stated goals
Basic software proficiency including Microsoft Office Suite
Excellent communication skills with the ability to interact with all levels of external clients and internal leadership and think in a strategic manner
Maintains a positive attitude and proves exemplary internal and external customer service and teamwork
With the right information, is decisive and exhibits sound judgment
Prioritizes and plans work activities, uses time efficiently and develops realistic actions plans
Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
Demonstrates ability to advance multiple priority assignments independently, concurrently and within established deadlines
Willing to think analytically and creatively in solving day to day challenges of the job
Must be a team player with strong attention to detail and able to work independently
Proven track record at delivering timely and accurate information in a fast-paced environment
Benefits
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
Company
PENNYMAC
Pennymac is a home loan lending company that offers financial services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.33B2025-12-11Post Ipo Debt· $75M
2025-08-07Post Ipo Debt· $650M
2024-05-20Post Ipo Debt· $850M
Leadership Team
Stanford L. Kurland
Founder, Chairman, and Chief Executive Officer
Amar Nadig
Senior Vice President of Enterprise Data
Recent News
MarketScreener
2025-12-20
2025-12-16
2025-11-06
Company data provided by crunchbase