DMA - DuCharme, McMillen & Associates, Inc. · 2 weeks ago
Senior Manager, Tax Technology - Managed Tax Services
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expDMA - DuCharme, McMillen & Associates, Inc. is an employee-owned company that prioritizes employee welfare and satisfaction. The Senior Manager, Tax Technology - Managed Services will lead a team of tax technology professionals, oversee client engagements, and ensure high-quality delivery while maintaining strong client relationships.
Accounting
Hiring Manager
Abbey Loving
Responsibilities
Lead and mentor a team of tax technology professionals, providing guidance, coaching, and performance management
Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service
Monitor the effectiveness of the team against SLA, driving through change as needed to deliver continual service improvement
Collaborate closely with internal teams including consulting, compliance, tax research, and ERP support to address client needs
Oversee multiple client engagements simultaneously, ensuring high-quality delivery across diverse platforms
Maintain strong client relationships, ensuring satisfaction and alignment with business goals
Act as a subject matter expert for tax determination solutions, including review, configuration, and support
Ensure operational procedures and practices are well defined, documented and consistently applied
Develop and maintain process documentation and client-specific documentation to aid in support
Provide input into the practice strategy with particular focus on opportunities to grow and/or enhance the services offered
Own client escalations to ensure appropriate team members are identified and assigned
Achieve consistent client satisfaction ratings and respond appropriately to client feedback on areas for improvement
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field required
8+ years' relevant experience with thorough understanding of application servers, tax engines, and ERPs
Expertise in providing direction to others and completing projects with limited direction
Expertise in Microsoft Office
Excellent verbal and written communication skills
Proven leadership and project management experience
Strong organizational skills with a demonstrated ability to proactively take initiative and complete tasks in a timely manner
Strong teamwork skills with the ability to work well with both technical and non-technical personnel; ability to influence the direction of projects
Travel as required (approximately 5%)
Preferred
Mastery within 3rd party Transaction Tax Engines (Avalara, Thomson Reuters, Vertex) strongly preferred
Mastery within tax processes and integrations (Order-to-Cash, Procure-to-Pay) strongly preferred
Mastery within the financial modules of SAP strongly preferred
Benefits
Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)
Company paid parental leave
Generous time off package
Multiple benefit plans, eligibility begins on day one of employment
Company
DMA - DuCharme, McMillen & Associates, Inc.
Great Place to Work® Certified™ DMA, a proudly employee-owned company, has been solving corporate tax challenges for its clients since 1972.
501-1000 employees
H1B Sponsorship
DMA - DuCharme, McMillen & Associates, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Daniel Hutmacher
President and Chief Executive Officer
Roger Weitkamp
Chief Administrative Officer, General Counsel, and Corporate Secretary
Recent News
2023-12-23
Company data provided by crunchbase