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United Bank · 3 hours ago

Branch Manager

Charleston, WV

Full-time

Onsite

Senior Level

5+ years exp

United Bank is committed to nurturing a culture that reflects the communities it serves. The Branch Manager will be responsible for managing the functions of a full-service branch, developing customer relationships, achieving sales performance objectives, and supervising branch staff.

BankingCredit CardsFinancial ServicesLendingVenture CapitalWealth Management

Responsibilities

Leads by example and proactively builds existing retail and business customer relationships and develops new consumer relationships

Develops new business relationships by identifying qualified prospects, using pre-call planning tools and resources, and following up with all external business development calls

Achieves sales performance goals and objectives relating to, deposit growth, investment and fee income, and cost control

Reinforces sales skills to effectively uncover customer needs and recommend appropriate Bank products and services

Manages and coaches the branch sales team to effectively provide financial solutions to customers

Provides customer resolution to problems and inquiries through direct personal action or referral to the proper department

Has knowledge of and complies with Bank security and operating policies and procedures, as well as compliance regulations including KYC, OFAC, CIP, and Information Security policies and procedures

Ensures that dual control is in place for all vaults/safes containing cash/negotiables

Coordinates with Regional Managers and Human Resources on the hiring of new employees, performance reviews, employee discipline, terminations and salary adjustments

Takes responsibility in meeting monthly branch and/or individual scorecard sales goals on a consistent basis by monitoring self-performance and following action plans

Keeps up-to-date on Bank products and services to effectively provide financial solutions to customers, as well as to branch sales team

Provides regular team meetings for branch personnel to convey information received in seminars, manager’s meetings, conference calls and other sources

Refers customers to wealth management, brokerage and commercial representatives as appropriate

Manages the approval of all new accounts, the approval of checks for cashing, and the signing of official checks and certificates of deposit

Manages overall responsibility for settlement of branch cash

Conducts audits and oversees completion of monthly and quarterly branch audits

Opens and closes branch office adhering to bank’s security policy and procedures

Participates as a member of branch-local civic organizations to promote Bank name, products and services

Coaches and ensures that best practices are being followed with regard to mystery shops, @ your service standards, and the distribution and effective discussion of bank marketing materials, as assigned

May be responsible for managing more than one Branch

As business needs arise, ability to open and/or close the Branch and may require working hours outside normal scheduled work hours

Qualification

NMLS licenseManagement experienceSales skillsMicrosoft Office proficiencyBilingual communicationCoaching skillsProblem solvingOrganizational skillsInterpersonal skillsFlexibility