AIR Control Concepts · 1 month ago
Inside Sales HVAC Aftermarket Parts Representative
Tulsa, OK
Full-time
Onsite
New Grad, Entry LevelAIR Control Concepts is a community of forward-thinking experts in commercial HVAC representation. The Inside Sales HVAC Aftermarket Parts Representative is responsible for driving parts sales, engaging with customers, and maintaining relationships to exceed sales targets and deliver excellent service.
Management Consulting
Responsibilities
Promptly greet walk-in customers in a friendly, courteous manner and assist them with merchandise selection, identifying opportunities for upselling and introducing premium solutions
Provide attentive service to customers calling or emailing the store, quickly and accurately looking up parts, quoting prices, and suggesting related or higher-value items based on customer history and needs
Proactively maintain and update customer contact and parts usage lists. Use these lists to reach out to the existing install base with offers for maintenance, upgrades, and product enhancements that anticipate their future needs rather than waiting for requests
Address and resolve customer complaints efficiently and with a service-first attitude, turning problem situations into repeat business opportunities
Execute effective business development activities by researching new accounts, identifying cross-selling opportunities, and following up systematically with prospects and existing customers
Collaborate with sales teams to strategize on generating traffic and gathering actionable feedback from dealers about customer preferences and ongoing service experiences
Leverage corporate marketing initiatives, including promotions, email campaigns, and targeted communications, to create compelling offers that drive inbound calls and outbound customer engagement
Advise customers on substitutions or modifications when requested parts are unavailable, always considering long-term trust and satisfaction
Accurately prepare sales orders, quotes, invoices, and handle payment or credit authorization
Organize and maintain inventory accuracy, protect company assets, and contribute to proactive merchandising and clean, functional store presentation
Monitor customer buying patterns and service intervals, initiating outbound calls and emails to provide solutions before issues arise—positioning as a trusted advisor and preferred HVAC parts supplier
Ensure all safety procedures are followed and supporting store operations including shipment unpacking, receiving, and organization
Qualification
Required
Enthusiasm for proactive outreach—actively seeking and acting on sales opportunities rather than relying solely on walk-in or inbound demand
Professional demeanor, strong listening and communication skills, and a collaborative mindset
Demonstrated ability to quickly match alphanumeric sequences
Comfort using CRM systems and communication technology to track customer interactions and automate timely follow-ups
Ongoing commitment to training in HVAC product knowledge, customer service, and technology enablement
Strong attention to detail, organizational skills, and physical ability to handle parts, equipment, and customer communications efficiently
Ability to remain stationary at a computer for extended periods
Regular movement throughout office, warehouse, and store, including operation of equipment such as forklifts and hand trucks
Frequent lifting of items up to 25 pounds and occasional lifting up to 50 pounds
Use of close, distance, color, and depth vision for product, inventory, and document handling
Verbal and written exchanges with customers and coworkers requiring clear, accurate communication
Benefits
Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.
Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.
Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
Professional Development – Ongoing training opportunities and support for continuing education.
Company
AIR Control Concepts
AIR Control Concepts (“AIR”) is a company that partners with and supports leading commercial HVAC solutions providers.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase