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The Children's Law Center · 1 month ago

Client Services and Data Assistant, Brooklyn

Brooklyn, NY

Full-time

Onsite

Entry Level

$47K/yr - $60K/yr

2+ years exp

The Children's Law Center (CLC) is a non-profit legal services organization that represents children in various legal proceedings. The Client Services and Data Assistant will support the operations of the borough office by performing administrative tasks, ensuring efficient client service and accurate data management.

ChildrenGovernmentLaw EnforcementLegalProfessional Services

Responsibilities

Proactively greets all clients and the public directly and while answering calls on a multi-line telephone system

Logs all client, litigant and collateral interviews

Performs assigned data entry

Prepares and mails client correspondence by requested deadlines

Creates case files as needed

Copies, faxes, collates, and batches documents as needed

Provides administrative clerical support for designated managers

Searches internal and external databases to complete assigned tasks

Files and archives documents in accordance with CLC practices

Monitors and checks attorney calendars upon request

Sorts and distributes mail and other documents

Conducts playroom oversight and communicates issues to the Operations Manager

Works with CLC teams to review department practices, suggest solutions and implement improvements in order to meet client, court and organization needs

Actively participates on various committees, providing training and insight as needed

Attends and actively participates in supervision, team, and office-wide meetings

Schedules client appointments in Outlook as requested

Performs other duties as requested

Qualification

Data entryMicrosoft Office SuiteMulti-line telephone systemLegal case management systemsCustomer serviceLanguage proficiencyEffective communicationTeamworkAttention to detailProblem-solvingConfidentiality

Required

High School Diploma or equivalent education

Minimum of two years of experience working in a busy office environment handling multiple office tasks including answering multi-line telephone system, data entry, providing customer service, appointment scheduling, mail sorting, and distribution is required

Superb people and effective communication skills including excellent written, verbal, time management, and organizational skills; knowledge of legal terminology

Curiosity and eagerness to continue learning new skills and growing professionally and taking an optimistic approach to new challenges

Ability to foster and maintain a spirit of unity, teamwork and cooperation

Demonstrated efficient, persistent and meticulous attention to detail, along with outstanding initiative, analytical, critical thinking and problem-resolution skills

Proven ability to work independently with excellent judgment, diplomacy, professionalism and ability to prioritize requests, track and manage multiple requests simultaneously, and meet deadlines

Demonstrated skills as a regular user of software, technology, and online resources -including knowledge of databases, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook including calendaring, tasks, etc.), Internet searches, etc

Demonstrated ability to exercise complete discretion when working with confidential and sensitive information

Interest in working with internal and external constituencies, including interns, students, and volunteers