XpertDox · 1 month ago
Customer Success Manager
Scottsdale, AZ
Full-time
Onsite
Mid Level
$80K/yr - $100K/yrXpertDox is a fast-paced startup leveraging AI to automate medical coding, valuing integrity and transparency with clients. The Customer Success Manager will be responsible for managing client relationships, ensuring satisfaction, and coordinating internal teams to address client needs.
Artificial Intelligence (AI)BillingElectronic Health Record (EHR)Health CareMachine LearningMedicalPrimary and Urgent CareSoftware
Hiring Manager
Sameer Ather, MD, PhD
Responsibilities
Attend all client meetings and take diligent, actionable notes
Understand client problems, create tickets, and assign them to internal teams
Gauge client sentiment and surface key insights to leadership
Coordinate cross-functionally to ensure critical tasks are completed on time and relay updates back to clients
Oversee client onboarding, renewals, and overall satisfaction
Lead QBRs and advocate for client needs with Product and Operations
Develop repeatable processes and KPIs that elevate client success outcomes
Qualification
Required
Prior Client Success experience at an RCM (Revenue Cycle Management) company
Meticulous, organized, and excellent at note-taking
Strong relationship builder who can de-escalate conflicts and act as a buffer between clients and internal teams
Preferred
Experience at a tech-enabled or autonomous medical company strongly preferred
Coding knowledge is a plus (preferred, not required)
Benefits
Health, dental, and vision insurance.
Unlimited PTO (with manager approval and deliverables met).
Company
XpertDox
XpertDox is a healthcare data analytics company automating the medical coding process.
Founded in 2015
51-200 employees
H1B Sponsorship
XpertDox has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
Funding
Current Stage
Growth StageTotal Funding
$4.67MKey Investors
TN3
2023-09-25Seed· $1.08M
2022-09-21Series Unknown· $1.5M
2018-02-09Seed· $1M
Leadership Team
Bhupesh Panwar
Co-founder & COO
Nick Pierce
Chief Sales Officer (CSO)
Recent News
Company data provided by crunchbase