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Royal Caribbean Group · 2 weeks ago

Manager, Workforce Planning

Miami, FL

Full-time

Onsite

Mid, Senior Level

3+ years exp

Royal Caribbean Group is an exciting company offering unique career opportunities. As the Manager of CAM Workforce Planning, you will develop strategic staffing plans and coordinate with various stakeholders to ensure effective crew member placement across multiple brands.

Travel

Responsibilities

Create the end-to-end strategy for Marine CAM Operations that includes developing the staffing demand plan for each position that looks forward at least 12 months as well as the hiring and promotion strategy to ensure the right crew members in the right position at the right time

Become an expert in understanding the logistics for all positions in the Marine cost centers, understanding the nuance of each position and be able to go through the strategy for each at any given point in time

Own the coordination across all cost centers for all major operational changes, including, but not limited to New Builds, Seasonal Repositioning and Dry Docks

Work closely with the Talent Acquisition (TA) team to develop the monthly hiring plan, ensuring that those targets are both achievable and tracked, calling out any potential impact to the operation either through missed targets or needs that exceed the current capabilities of TA

Develop plan with Cost Center Leadership and HR Business Partners on the monthly promotion strategy, ensuring the current number of candidates are always available in the pipeline for each position, that the promotions are happing as required, and that the promotion requirements do not exceed achievable levels

Work closely with Scheduling and Onboarding to ensure the plan being developed aligns as close as possible to what the operation is experiencing, consistently re-validating model assumptions and adjust the forecast as needed

Be a stakeholder in the PAR change process, setting proper expectations around the timing when those changes are achievable

Manage KPI’s and SLA’s to ensure our ability to stay on the proper staffing trajectory

Keep team leadership informed of changes to the operational plan that will drive a financial impact

Drive cost-saving measures through effective strategy planning and project delivery

Ensuring policies, practices, and procedures are understood and followed by direct reports, customers and stakeholders

Fostering team engagement and collaboration

Leading, coaching and developing team members

Attracting and retaining top talent within the function

Managing escalations, including raising to Sr. Leadership when applicable

Managing stakeholders as well as vendor relationships and contracts

Communicating effectively to executive team

Role modeling the highest standards of professionalism and ethics

Qualification

Data analysisOperations planningProject managementFinance experienceLogistics experienceStakeholder managementCommunication skillsTeam leadership

Required

Bachelor's degree from an accredited college or university in Mathematics, Industrial Engineering, Operations Planning & Logistics, Finance, or directly related, equivalent experience

Minimum 3 years of experience working with operations, logistics, port administration, airport operations, hotel, transportation in a planning role

Minimum of 2 years in a finance and/or analytical role

Strong data analysis skills; ability to spot both trends and outliers in large datasets

Highly developed written and presentational skills; ability to clearly articulate complex messages to a variety of audiences, including senior management

Ability to plan and organize self and work to achieve objectives and targets; is determined to deliver outcomes and can overcome obstacles in order to move forward. Accountable for the delivery of outcomes, strives to meet and exceed the expectations of customers

Ability to set measurable goals and objectives and to implement strategies to achieve them (often prioritizing in a high-pressure environment)

Guides cost analysis process by establishing and enforcing policies and procedures; providing trends and forecasts; explaining processes and techniques; recommending actions