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Buxton · 1 month ago

Customer Success Manager (Marketing Solutions)

United States

Full-time

Remote

Mid Level

3+ years exp

Audiense is a leader in Audience Intelligence, assisting marketers and consumer researchers in developing audience-centric strategies. As a Customer Success Manager, you will help clients adopt and succeed with Audiense solutions, providing training and support while collaborating with various teams to enhance customer experience.

AdvertisingHealth CareMarketingRetail

Responsibilities

Become an expert in the world’s pioneering Audience Intelligence platform and its integrations with other marketing tools (e.g. Social Listening)

Provide comprehensive training, guidance, and strategic support to help clients effectively utilize Audiense’s platform and better understand their target audiences

Manage renewals, drive customer retention and identify expansion opportunities within your portfolio

Collaborate closely with cross-functional teams like Product, Sales, and your CS colleagues to drive product improvements and elevate customer enablement

Build strong relationships with clients across leading brands and agencies, ensuring Audiense remains an essential part of their marketing strategy

Qualification

Customer Success ManagementDigital Marketing ConceptsData AnalyticsCRM SoftwareFluency in EnglishEmpathyCuriosityResilienceCommunication SkillsProblem-Solving Attitude