USAA · 1 month ago
AVP, Casualty Claims Litigation Management
United States
Full-time
Remote
Senior Level, Lead/Staff
$224K/yr - $404K/yr
10+ years expUSAA is committed to empowering its members to achieve financial security through exceptional service and products. The AVP of Casualty Claims Litigation Management is responsible for overseeing teams handling complex auto and property litigation, ensuring operational efficiency, compliance, and member service while leading strategic improvements in the litigation operation.
BankingFinancial ServicesInsuranceVenture Capital
Responsibilities
Provides executive leadership guidance on technical matters and extends litigation settlement authority within their process (or as delegated)
Identifies and evaluates internal and external issues of strategic importance to the litigation landscape
Demonstrates executive-level thought leadership, strategy development, and financial and operational planning
Leads broad functional Litigation, Claims and P&C projects and may serve as an executive sponsor for projects
Oversees the development and implementation of functional policies, procedures and guidelines
Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities
Engages with and represents USAA with external law firms and other partners as appropriate
Collaborates with internal partners to establish appropriate controls within operational litigation area
Responsible for organizational leadership, communication, employee engagement and coordination of business and Enterprise initiatives
Influences and executes claims litigation servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness
Influences and executes claims litigation strategy, plan, goals and objectives in support of Claims Strategy
Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results
Hires, develops, and coaches claims leaders for results delivery
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
10 years of progressive customer service, operational, legal or military experience to include a minimum of 8 years of demonstrated insurance litigation proficiency and experience
6 years of people leadership experience in building, managing and/or developing high-performing teams required
Experience in developing legal service delivery solutions to include building a business case for change, creating influence and delivering results
Executive-level business and technical acumen in the areas of effective claims litigation handling processes, claims risk and compliance, law firm vendor management, integrated change management and front-line communications leading to operational excellence
Preferred
Management experience overseeing a distributed office and/or remote workforce
Jurisdictional knowledge and experience managing litigation Countrywide, with focused experience on California, Nevada, and Washington and the Western U.S
Claims Operational experience, to include leading teams handling complex litigation, implementation of aggressive litigation management strategies, and proficiency in creating and managing strong trial strategies
Business analytics experience and/or experience working with data and metrics to manage the work and drive results
Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals required
Executive-level business acumen in the areas of business operations, industry practices and emerging trends required
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
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