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SouthState Bank · 1 month ago

Security Support Coordinator

WINTER HAVEN OPERATIONS CENTER

Full-time

Onsite

Entry Level

2+ years exp

SouthState Bank is a trusted financial partner known for its community roots and commitment to customer success. The Security Support Coordinator role involves providing support and assistance to the Corporate Security Department, managing security equipment systems, and ensuring timely response to security-related requests.

BankingFinanceFinancial ServicesLendingWealth Management

Responsibilities

Provides management, tracking, and branch support for all security alarm/fire system support requests

Facilitates branch support to the bank’s security equipment as needed and directed by the Corporate Security Support Supervisor or business units and as necessary to respond to needs that may come through business units

Monitors security related requests to ensure appropriate levels of employee security, access and video requests are maintained while sustaining adequate response time, resolution, and excellent communication with the end user. This includes tracking all security related requests from its inception to successful completion using established guidelines

Provide vendor support and collaboration for technical issues beyond standard assistance provided by the Security Support team

Create reports as requested for the Corporate Security Operations Manager or Support Supervisor including access audits

Assists with other security and fire tasks as necessary at the request of the Corporate Security Operations Manager

Respond and follow up on incoming security support requests to meet departmental SLAs

Coordinate installation and service dates with vendor and the branches or site managers

Assist in alarm and access system user management

Provide vendor support when necessary and manage security vendor meets

Stage and submit invoices in a timely manner determined by the Corporate Security Operations Manager

Notify branches of weekly project schedule for determined territory

Provide assistance to Corporate Security Department as determined by Corporate Security Operations Manager or Security Support Supervisor

Qualification

Security equipment maintenanceMicrosoft OfficeCustomer service experienceCommunication skillsTeamwork

Required

High School diploma or equivalent

Greater than 2 years of experience in banking or customer service

Excellent verbal and written communication skills with customers and coworkers

Computer skills related to Microsoft office products

Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department

Good knowledge of business English, including spelling and punctuation

Ability to prepare documents and compose business letters and memorandums

Requires knowledge of office practices, procedures, and general office machines

Experience with security equipment, repairs, and maintenance

Ability to process and troubleshoot physical and technical issues with security equipment and processes