ThompsonGas · 1 month ago
Customer Service Representative Spanish Required - On Site
Greenacres, FL, US
Full-time
Onsite
Mid Level
$20/hr - $22/hr
3+ years expThompsonGas is the nation’s fastest growing propane retailer, and they are looking for innovative thinkers to join their team. The Customer Service Representative will focus on customer retention, new customer acquisition, and customer support while handling inbound and outbound calls with a high level of service.
EnergyEnergy EfficiencyOil and GasReal Estate
Responsibilities
Handle inbound calls by asking probing questions to uncover sales and service opportunities
Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
Handle each call with a high level of professionalism, warmth and eagerness
Possess a working knowledge of all ThompsonGas products and service offerings
Hold a thorough understanding of policies and procedures related to safety, product delivery and service
Provide timely and accurate information on customer order status
Lead outbound calling operations in effort to collect from past due customers
Enter and update customer account information in CARGAS and MPX systems
Process billing payments for walk-in customers
Responsible for processing driver daily paperwork
Other duties and projects as assigned
Qualification
Required
Degree or equivalent experience required
3+ years of Customer Service experience
Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
Excellent computer skills including Microsoft office and data entry skills
Ability to organize, multi-task and prioritize assignments in a fast-paced environment
High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner
Flexible to work OT and weekends as needed during busy season
Spanish Required
Preferred
Call center experience preferred
Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
Previous experience with CARGAS and MPX systems preferred, but not required
Benefits
Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
Disability and life insurance
Paid time off that increases with tenure
Daily Pay Option that offers great flexibility and financial control
Employee training programs with career development/advancement opportunities
Employee recognition program
Quarterly bonus potential
Paid maternity and parental leave benefits
Tuition reimbursement program
Company
ThompsonGas
ThompsonGas is a provider of of liquid petroleum gas for homes and industries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
R
Randy Thompson
Founder & Senior Advisor - Board of Directors
Recent News
Butane Propane News
2023-12-23
Butane Propane News
2023-12-23
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