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Pegasystems · 2 weeks ago

Senior Cloud Operations Engineer, Deployments

Waltham, MA

Full-time

Hybrid

Senior Level

$100K/yr - $150K/yr

5+ years exp

Pegasystems is a global leader in cloud service offerings, and they are seeking a Senior Cloud Operations Engineer to ensure the reliability and availability of their cloud services. The role involves managing system updates, troubleshooting issues, and collaborating with teams to enhance operational efficiency.

Artificial Intelligence (AI)CRMRobotic Process Automation (RPA)Software

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Perform provisioning of new environments and upgrade of the infrastructure components & Product application

Perform decommission of existing environments

Troubleshoot and resolve customers environment issues along with root cause analysis

Create and maintain operational runbooks

Identify and document Standard operating procedures for daily tasks

Participate in testing of pre-release product enhancement testing with Engineering

Identify opportunities for automation of repeated tasks and reduce toil

Write scripts to automate repetitive tasks

Work with team on scheduling upgrade tasks / hotfixes and patches

Manage / execute deployment of system updates / patches and hotfixes

Monitor the teams ticket queue and work with team to distribute tickets in timely manner

Monitor teams email distribution list for escalation / communication and work with team to respond in timely manner

Prepare handoff documentation to work with other global teams

Willing to be on-call to support customers 24 x 7 on rotational basis

Flexibility to work a Tuesday-Saturday shift

Qualification

Cloud OperationsLinux AdministrationJava ApplicationsAWS/GCPKubernetesScripting LanguagesCustomer ServiceContinuous ImprovementProblem SolvingTeam Collaboration

Required

Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer service

Self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skills

Works well with cross-functional global and remote teams

Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirements

Comfortable working in a fast-paced, enterprise environment

Possess customer obsession and proven empathy towards customers

5+ years of hands-on operational or engineering experience in installing, configuring, troubleshooting, and tuning Java applications and Apache Tomcat application servers

5+ years of experience with enterprise scale Linux Administration

Hands-on operational experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)

Deep understanding of cloud-based infrastructure, platform, and application operational administration - including product and platform upgrades, installations, backup, and recovery, monitoring and observability, etc

Administration of web servers running Tomcat, Apache, IIS, Nginx

Bachelor's degree in Computer Science/Engineering or equivalent