Five Rivers IT Inc. · 1 month ago
Desktop Operational Support Technician
Houston, TX
Full-time
Onsite
Mid LevelFive Rivers IT Inc. is seeking a Desktop Operational Support Technician to provide day-to-day operational support for the organization's end-user environment. The role involves hands-on technical support for mobile devices, computers, and AV systems, while ensuring extraordinary customer satisfaction through effective communication and problem resolution.
Cyber SecurityInformation TechnologyIT Infrastructure
Responsibilities
Perform hands-on fixes at the desktop level, including installing and upgrading of hardware and software
Acts as a liaison between Tier 3 support teams and the end-users
Interacts regularly with managers, clients, and vendors to answer question and complete project initiatives
Engages with Infrastructure Operations Center and Network Engineering to assist in problem resolution of network issues
High degree of skill with Windows OS and Apple Mac computers in an Active Directory environment
Highly proficient with MacOS and IOS supporting MacBooks, iPhones and iPads
Experience configuring and deploying Microsoft Windows based laptops and desktop PC’s
Support AV systems and collaboration applications such as WebEx, Teams, Zoom
Experience with ServiceNow and Asset Management
Knowledge of network fundamentals and IT security best practices
Service requests via ticketing system, phone, email, and walk-up support
Incident reports from end users regarding technical issues
Access requests and system provisioning needs
Password resets and authentication issues
Timely resolution of technical issues with documented solutions
User account creation, modification, and deactivation
Incident documentation and knowledge base contributions
Status updates and communication to stakeholders
Escalation of complex issues to appropriate technical teams
Diagnose and resolve Windows/Mac operating system issues
Support Microsoft 365 suite and business-specific applications
Configure and troubleshoot network connectivity (VPN, wireless, wired)
Perform hardware setup, imaging, and deployment
Manage printer and peripheral device configurations
Track and manage incidents through ITSM platform (ServiceNow)
Maintain SLA compliance for response and resolution times
Document solutions and update knowledge repositories
Coordinate with vendors for warranty and repair services
Understand Gas Infrastructure operational technology requirements
Support NEER-specific applications and workflows
Provide onboarding technical assistance for new hires
Enable remote work capabilities and troubleshooting
Qualification
Required
Perform hands-on fixes at the desktop level, including installing and upgrading of hardware and software
Acts as a liaison between Tier 3 support teams and the end-users
Interacts regularly with managers, clients, and vendors to answer questions and complete project initiatives
Engages with Infrastructure Operations Center and Network Engineering to assist in problem resolution of network issues
High degree of skill with Windows OS and Apple Mac computers in an Active Directory environment
Highly proficient with MacOS and IOS supporting MacBooks, iPhones and iPads
Experience configuring and deploying Microsoft Windows based laptops and desktop PC's
Support AV systems and collaboration applications such as WebEx, Teams, Zoom
Experience with ServiceNow and Asset Management
Knowledge of network fundamentals and IT security best practices
Diagnose and resolve Windows/Mac operating system issues
Support Microsoft 365 suite and business-specific applications
Configure and troubleshoot network connectivity (VPN, wireless, wired)
Perform hardware setup, imaging, and deployment
Manage printer and peripheral device configurations
Track and manage incidents through ITSM platform (ServiceNow)
Maintain SLA compliance for response and resolution times
Document solutions and update knowledge repositories
Coordinate with vendors for warranty and repair services
Understand Gas Infrastructure operational technology requirements
Support NEER-specific applications and workflows
Provide onboarding technical assistance for new hires
Enable remote work capabilities and troubleshooting
Company
Five Rivers IT Inc.
Five Rivers IT Provides IT infrastructure solutions to Small and Medium Businesses.
Founded in 2008
51-200 employees
H1B Sponsorship
Five Rivers IT Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Sarabjit Singh
Chief Executive Officer
Company data provided by crunchbase