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COCM · 1 month ago

Resident Assistant (Student Position)

New York, NY

Internship

Onsite

Intern

$17/hr - $17/hr

COCM is seeking a Resident Assistant at The Towers at CCNY, who will play a vital role in enhancing the residential experience for students. The RA will foster a supportive community, assist residents with various issues, and uphold the institution's policies while engaging in programming and facility management.

Management Consulting

Responsibilities

Identify residents within the community

Notify supervisor of roommate conflicts immediately and assist with roommate mediation sessions/ contracts

Be available to residents and maintain a high level of visibility in the buildings and community

Encourage residents to take responsibility for incidents and events in the community

Maintain a positive building community through open communication and programming

Identify and assist residents with personal, academic, wellness, or other special issues

Respond and report behavior that is inappropriate / discriminatory / harassing in nature

Support mandatory Open House dates by giving tours of the building

Interpret and enforce community and institution’s regulations and policies

Learn and implement building-wide emergency response procedures

Complete and submit Incident Reports as well as, duty logs following each duty shift

Respond to situations needing attention

Observe residents who identify emotional, relationship, psychological, academic, or social problems. Intervene appropriately or report as needed

Trained to coordinate and complete three programs per month (one floor program, one building-wide social, and one building-wide educational) which follows programming curriculum

Encourage and involve residents to develop and implement programs

Complete and submit a Program Proposal and flyer for programs by given deadline

Evaluate and complete Program Evaluation within 24 hours of program completion

Assist with room condition assessments prior to Move-In and after Move-Out each semester

Assist with the opening and closing of the buildings

Conduct health, safety, and maintenance inspections each semester and follow-up accordingly

Report and respond to maintenance concerns for your floor and building

Complete other facility management responsibilities as assigned

Participate in training and administrative tasks which occur prior to classes beginning and after classes end

Always maintain confidentiality

Perform administrative duties in a thorough and timely manner, including, but not limited to incident reports, occupancy checks each semester, surveys, and reporting of maintenance issues

Attend all in-services, meetings, and events as assigned. This will generally include bi-weekly meeting with supervisor and weekly staff meetings

Provide duty coverage during academic break periods, including shared holiday shifts (e.g., Thanksgiving, Christmas, New Year’s), determined at the start of each semester

Participate in the RA on-call rotation after business hours and on weekends, including building walkthroughs, responding to the duty phone, remaining within a 15-minute radius, and completing scheduled rounds per protocol

Qualification

Effective communicationConflict resolutionMicrosoft OfficeGoogle WorkspaceBasic computer tasksPublic Safety communication

Required

High school diploma or GED required

Must be currently enrolled as a full-time student at a higher education institution (minimum 12 undergraduate or 9 graduate credits) and maintain a 2.5 cumulative GPA

Have a minimum cumulative grade point average of 2.5 at the time of application and maintain this minimum GPA during the entire employment period

Must remain in good financial and judicial standing with The Towers and their academic institution

Ability to read, write, and present basic information clearly

Ability to follow instructions and resolve routine issues using common sense

Proficiency with Microsoft Office, Google Workspace, Gmail, and Canva

Ability to operate standard office equipment and perform basic computer tasks

Ability to communicate effectively with Public Safety

Benefits

Single room accommodation within a 4-bedroom apartment (valued at $21,680)

Hourly rate of $17.00 per hour for a two-hour staff meeting each week

Company

COCM

COCM (Capstone On-Campus Management) is a company of talented student housing professionals focused on providing management and consulting services for on-campus housing communities.

Founded in 1990