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CCS · 1 month ago

Education Support Analyst

Hauppauge, NY

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $55K/yr

CCS is a leading technology consulting firm recognized for its excellence in the IT space. They are seeking a customer-focused Education Support Analyst to provide technical assistance and support for the Infinite Campus student information system, ensuring a smooth user experience for educators and administrators.

Business Information SystemsConsultingCyber SecurityInformation ServicesInformation TechnologySoftware

Responsibilities

Serve as the first point of contact for client support via phone and web portal

Troubleshoot and resolve technical issues related to Infinite Campus

Verify customer credentials and service agreements

Log, track, and update support cases using the incident management system

Escalate complex issues as needed while keeping the customer informed

Replicate and document issues reported by users for accurate resolution

Maintain a strong understanding of the product and stay current on new features

Consistently meet departmental standards for coverage, responsiveness, and professionalism

Qualification

Infinite CampusK-12 education systemsHDI Support Center Analyst CertificationTechnical assistanceProblem-solvingVerbal communicationWritten communicationTeam collaborationDetail-oriented