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Myriad Genetics · 2 weeks ago

Sr Director Digital Experience

United States

Full-time

Remote

Director/Executive

10+ years exp

Myriad Genetics is a leader in digital health solutions, seeking a Sr. Director Digital Experience to oversee their digital platforms. The role involves leading a cross-functional UX team to develop impactful digital experiences for patients and healthcare providers, while ensuring alignment with business objectives and regulatory compliance.

BiotechnologyPharmaceuticalPrecision Medicine

No H1B

U.S. Citizen Only

Responsibilities

Own and evolve the vision, roadmap, and execution for Myriad’s patient and provider digital experiences, including portals and integrated solutions

Ensure that portal and integration initiatives support key business objectives, regulatory compliance, and usability standards

Serve as a thought leader and advocate for user-centered design and accessibility across the enterprise

Align digital strategy with company goals around engagement, retention, operational efficiency, and clinical outcomes

Lead the development and optimization of digital portals for patients and healthcare providers, ensuring secure, intuitive, and personalized access to genetic testing services and results

Drive EMR/EHR integration strategy, supporting seamless provider workflows, order management, complaint data exchange and efficient clinical workflows

Collaborate with product and engineering leads on platform architecture, interoperability, and performance at scale

Manage and mentor a team of UX designers, Service Providers, and digital product managers

Build a culture of innovation, collaboration, and accountability within the digital experience team

Ensure consistent brand and service experience across all digital platforms

Maintain strong relationships with healthcare partners, technology vendors and key internal stakeholders

Partner with Commercial, Clinical Operations, Legal, Regulatory, and IT stakeholders to ensure compliance and alignment

Use analytics and customer feedback to improve engagement, usability and customer satisfaction

Leverage user feedback and analytics to drive continuous improvement

Track success metrics and report on ROI of digital initiatives

Qualification

Digital product managementUser-centered designHealthcare complianceEMR/EHR integrationHealthcare technologyCross-functional leadershipAnalytics usageCommunication skillsStrategic thinkingCollaboration skills

Required

10+ years of experience in digital product management, UX, or platform leadership roles, with 3+ years in a senior leadership capacity

Bachelor's degree in a related field or an equivalent combination of education and experience; graduate degree in Healthcare IT or related field preferred

Proven experience in healthcare, health tech, or life sciences, ideally involving patient portals, provider platforms, or EMR integrations

Demonstrated success in leading cross-functional teams and delivering digital experiences at scale

Deep knowledge of user-centered design methodologies and design systems

Experience navigating HIPAA, GDPR, and other healthcare privacy and compliance frameworks

Exceptional communication, collaboration, and strategic thinking skills

Applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder)