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Crossfuze · 1 month ago

ServiceNow Senior Technical Consultant

United States

Full-time

Remote

Mid, Senior Level

$125K/yr - $145K/yr

4+ years exp

Crossfuze is seeking a Senior ServiceNow Technical Consultant who will provide guidance to customers on automating and modeling processes within ServiceNow. The role involves hands-on development, coordinating with stakeholders, and leading technical teams to implement solutions while ensuring best practices are followed.

ConsultingConsumer SoftwareEnterprise SoftwareInformation ServicesInformation TechnologyIT ManagementSoftware

Growth Opportunities

Responsibilities

Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations

Coordinate with the Crossfuze Engagement Manager and Customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed

Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

Answer technical and application configuration questions

Configure and customize new applications and modules within the ServiceNow platform

Implement new functionality for customers while following ServiceNow best practices

Assist in troubleshooting ServiceNow upgrades, patching, and release management

Provide analysis of problems and possible solutions

Produce detailed documentation on all work completed

Lead technical implementation teams including code review for less experienced consultants

Develop and configure required integration components such as SSO, LDAP, and APIs

Develop and enhance ServiceNow portal components to improve user experience

Wherever possible, enable the customer's ServiceNow administrator(s) to be self-sufficient

Conduct technical training and knowledge transfer sessions

Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions

Maintain 80% billable utilization target

Other duties as assigned and requested

Qualification

ServiceNow implementationServiceNow customizationITIL methodologiesWeb technologiesREST/SOAP integrationsSingle Sign-On (SSO)Understanding end-user requirementsTechnical trainingProblem analysisKnowledge transferCode reviewOrganizational skillsRemote collaborationDocumentationProject management

Required

4+ years of experience implementing, configuring, and customizing ServiceNow

3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP)

Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog)

Experience with Single Sign-On (SSO) using authentication methods such as token-based authentication, SAML 1.1, and SAML 2.0

Familiarity with integrations using REST/SOAP web services

Ability to work remotely and collaborate with distributed teams

Ability to understand and implement complex end-user requirements

Strong organizational skills and ability to manage multiple projects

Required: ServiceNow Certified System Administrator (CSA)

Required: ServiceNow Implementation Specialist certification in two or more application areas

Benefits

The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it's up to you!

Flexible remote work options

Additional PTO day for mental health

Competitive paid time off

Half-day Fridays

Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits

Paid maternity and paternity leave for biological birth and adoption

Newborn, adoption and fertility assistance

Competitive training & development programs

Healthcare Plan

401(k) with employer match

10 days toward bereavement leave

Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees' choice.