Armis · 1 month ago
Team Lead, Customer Success (FED Accounts)
Arlington
Full-time
Hybrid
Senior Level, Lead/Staff
$120K/yr - $165K/yr
10+ years expArmis is a cyber exposure management and security company that protects organizations' cyber risk exposure in real time. The Team Lead Customer Success Manager will serve as a strategic bridge between account-level consultants and organizational leadership, focusing on portfolio performance, customer strategy execution, and team mentorship.
ComplianceCyber SecurityInformation TechnologyInternet of ThingsNetwork SecurityRisk Management
Responsibilities
Own regional ARR planning and attainment. Align capacity, resources, and account plans to targets; run cadence reviews and intervene early to protect growth and retention
Standardize EBR narratives, proof-of-value metrics, and portfolio KSOs to demonstrate business impact
Establish and enforce portfolio-level risk playbooks. Chair recurring risk reviews, surface systemic patterns, and coordinate cross-functional mitigations
Run regional Voice of Customer cadences. Aggregate requests into prioritized product asks, coordinate betas or lighthouse initiatives, and close feedback loops with customers and Product teams
Reviews standards across accounts. Ensure reusable, secure performance patterns that accelerate time-to-value
Set the enablement agenda for the team. Establish proficiency baselines, curate deep-dives with Product, and guarantee expert coverage for strategic engagements
Operationalize security best practices and standardize network design reviews across the portfolio, driving adoption of scalable, resilient architectures
Scale vertical frameworks and tailor strategies to regulatory or industry needs (OT, Healthcare, Public Sector, etc.)
Own onboarding standards, playbooks, and operating rhythms. Measure adoption of best practices and continuously iterate for scale
Model ethical decision-making and hold teams accountable to balanced customer and organizational outcomes
Cultivate a learning culture. Run retros and experiments, build skills roadmaps, and institutionalize knowledge sharing to improve outcomes quarter over quarter
Qualification
Required
10+ years in Customer Success, Account Management, or Consulting within B2B SaaS, Consulting, Technical Pre- or Post-Sales Engineering, Development, Solution Development or Product Management
Proven track record managing multi-account portfolios and leading CS teams in a technical or cybersecurity environment
Strong understanding of customer lifecycle management, risk mitigation, and value realization methodologies
Demonstrated ability to translate business objectives into operational plans and measurable outcomes
Bachelor's degree in IT, Computer Science, or related discipline (required); advanced degree or equivalent experience preferred
Preferred
Strategic systems thinker who thrives on cross-functional alignment
Exceptional communication and executive presentation skills
Data-driven decision-maker with an eye for scalable process design
Empathetic leader committed to developing people and uplifting team capability
Benefits
Bonuses
Commissions
Stocks
Health insurance benefits
Company
Armis
Armis is a cyber exposure management and security company that protects the entire attack surface and detects threats in real time.
501-1000 employees
H1B Sponsorship
Armis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (2)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$1.27BKey Investors
Goldman Sachs Growth EquityGeorgianOne Equity Partners
2025-12-23Acquired
2025-11-05Series Unknown· $435M
2025-07-23Secondary Market· $100M
Leadership Team
Yevgeny Dibrov
Co-Founder & CEO
Nadir Izrael
Co-founder & CTO
Recent News
2026-01-07
2026-01-07
2026-01-06
Company data provided by crunchbase