AI Support Engineer jobs in United States
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Expedient · 1 month ago

AI Support Engineer

positionCleveland, OH
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$65K/yr - $80K/yr
date2+ years exp

Expedient is seeking an AI Support Engineer to join their AI CTRL team as the first point of contact for their secure enterprise AI platform. The role involves providing tier-1 support, troubleshooting technical issues, and contributing to knowledge base development while ensuring high customer satisfaction.

Cloud ComputingCyber SecurityInformation ServicesInformation TechnologySecurityTelecommunicationsVirtualization

Responsibilities

Provide tier-1 support for AI CTRL clients across multiple channels
Troubleshoot and resolve technical issues, configuration problems, and user questions
Achieve high first-contact resolution rates through product expertise and problem-solving
Document solutions and contribute to knowledge base development
Escalate complex issues to engineering with detailed context and follow through to resolution
Identify recurring issues and collaborate with product teams on improvements
Optimize support processes and develop troubleshooting guides

Qualification

Generative AI platformsLinux/cloud environmentsSupport ticketing systemsRemote support toolsCommunication

Required

2+ years in technical support, help desk, or IT operations
strong hands-on experience with generative AI platforms (ChatGPT, Claude, etc.)
Comfortable with Linux/cloud environments and basic cloud computing concepts
Proficient with support ticketing systems and remote support tools
Excellent communication skills with ability to explain technical concepts clearly
Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)

Preferred

SaaS/cloud services preferred

Company

Expedient

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Expedient is a network of data centers offering cloud computing, a wide range of managed services, and network connectivity.
dateFounded in 2001
location
Pittsburgh, Pennsylvania, USA
people-size201-500 employees
web-link
https://www.expedient.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2019-10-21Acquired

Leadership Team

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Bryan Smith
Chief Executive Officer
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Jonathan Rosenson
President and Chief Operating Officer
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