Frontline Group · 1 month ago
REMOTE | Bilingual Spanish Customer Service Representative
United States
Contract
Remote
New Grad, Entry Level
$14.50/hr - $14.50/hrFrontline Group is hiring Bilingual (Spanish/English) Customer Service Representatives to support individuals in connecting to emergency shelter and resources. This role involves providing critical support from a remote setting, ensuring reliable assistance to those in need.
ConsultingTechnical SupportTelecommunications
Responsibilities
Provide critical support connecting people to emergency shelter and resources from the comfort of your home
Qualification
Required
Fluent Bilingual Spanish/ English speakers (spoken and written)
Call center or customer service experience
Tech-savvy with ability to navigate multiple systems
Reliable: 100% attendance required for orientation and training, no exceptions
Open availability required (including weekends)
Windows 11 based PC (no MACs or Chrome Book)
Dual monitors – this helps you see multiple programs at once while assisting customers
At least 16 GB of memory (RAM) with 12 GB usable – this keeps your computer running smoothly while using several tools at once
CPU utilization should be 50% or less
Internet connections: your computer must have a Ethernet (RJ-45) port
Wired internet connection required – Wi-Fi is not allowed; your computer must be connected to your router using an Ethernet cable for a stable signal
Download speed: 20 Mbps or higher (for receiving data)
Upload speed: 10 Mbps or higher (for sending data)
Ping: 20 MS or less (for a fast, responsive connection)
Preferred
Remote work experience is a plus
Company
Frontline Group
Frontline Group specializes in the frontline call center, frontline services and ternio.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Lingle
Director of CXOne Implementations
Recent News
2025-10-09
Company data provided by crunchbase